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Mercedes-Benz of Denver

4300 East Kentucky Avenue, Denver, Colorado 80246
Sales: (303) 759-3400
Service: (303) 953-4581
Parts: (303) 759-3136

Makes: Mercedes-Benz|Service Center
 
Average
53% Recommend

Overall Rating 3.4

93 Lifetime Reviews

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Mercedes-Benz of Denver
93 Lifetime Reviews
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93 Dealership Reviews
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Reason For Visit
Service

"The New Corporate Ownership has ruined the dealership"

I have serviced my Mercedes at Murray Motors and Mercedes of Denver for nine years. I have bought eight cars from the dealership for my family over this period but the love affair has ended. My 2011 ML was brought in for a routine service and I was quoted about $400. My usual service rep had a family emergency and the service rep billed me $750 +. I wrote an email to the new GM to look into this. After four weeks with no reply I resent the email and added that I assume the new corporate enity that bought the dealership has no desire to keep its old customers. Since there has been no reply I have moved on to a new Mercedes dealership as I will not deal with a Chevy dealership that pretends to be a Mercedes dealership.I expect to see baloons on their cars the next time a drive by Mercedes of Denver.

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Most of the people listed above don't work for the dealership now.
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Reason For Visit
Sales (Used)

"Why used car salesman have a bad name-"

From start to finish this was a terrible experience- our sales rep was un knowledgeable and un washed. they quoted me 4.9% on a loan (my bank matched term at 2.53%) the process culminated with Amos our "sales rep" dodging my calls for half a day while they sold the vehicle to another buyer- I had called him 3 times asking if he had called my loan agent with the title and VIN info and he flat out lied to me- I had to call his manager to get the real story when I was informed he sold the car the day before. they should be ASHAMED to hang a Mercedes sign on the door- bush league, lies and beyond worthless customer experience. No Recourse and no apology-

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Reason For Visit
Sales (Used)

"acknowledge great dealership service"

My wife & I visited Denver Mercedes after we spent an afternoon with Littleton Mercedes..we were looking for a Mercedes specifically a 2013 loaner. Even though we live 1 mile from Littleton dealership we prefer Denver Mercedes because. 1. they had a 2013 C300 for what we considered an very good price..low miles and nicely equipped. 2. We dealt with Amos in used car Mercedes..what a terrific gentlemen..very knowledgable and easy to talk to. He seemed to listen to what our needs were and was accommodating in directing us to the car we ultimately purchased. 3. In the negotiation process we asked that a few minor cosmetic items be corrected...this was done by the service dept..Hamed? was our contact there..took a few days longer then originally expected but in the end it turned out nicely. Again great service! 4. Since we paid cash for the car we were having the title sent to us directly. Seemed Fedex never delivered the title but, claimed they did. In contacting Murray Mtrs we ended up with Corey as the person that would help us get a duplicate title...She was also very friendly and completed this duplicate title process in a timely manner..Another very nice person. 5. I might also add another person that enhances the customer service experience for Murray Motors is Jeff the young man that gives the new car orientation. 6. I will also give kudos to the dealership mgr who I had a few conversations with during this buying experience. He seems to be a person that is very detail oriented and gets the job done. So, to summarize our new car purchase, we are extremely pleased with Murray Motors and even though it is 15 miles from our house we will have our cars serviced there and look forward to seeing our newly found friends in the process. thank you, Amos, Corey, Jeff, Hamed and the general mgr. signed, Don & Janis Florez

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Employees dealt with

amos (sales) corey bromley (finance)
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Reason For Visit
Sales (Used)

"Amos demonstrated motivation with selling the automobile...."

Amos demonstrated motivation with selling the automobile. He conducted himself in a professional manner, taking care of all the necessary negotiation and paper work. He work close with senior staff (Guzman) to make the transaction seamless. Guzman was cooperative with making sure that the automobile was in proper condition, working closely with Murray BMW of Denver to assure that the automobile was in a safe and suitable driving condition. Thank you to that staff at Mercedes-Benz of Denver.

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Employees dealt with

Amos Ejuwa
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Reason For Visit
Service

"They have excellent and flexible appointment system, they..."

They have excellent and flexible appointment system, they listen, helpful, totally great place for sales and service. Sorry I lost the review email for Moses before sending it. Please remail me. Thanks MB Denver

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Employees dealt with

Moses and Robert
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Reason For Visit
Sales (New)

"Tried to buy a car from these people but was unable...."

Tried to buy a car from these people but was unable. Offered full price on an ML350 and had the car sold on me why I waited for the salesman to call me back. He did not call me back three times. Finally he said the car had been sold. Offered to find me another car but has not called back and that was ten days ago. So if you want to find a lying salesman ask for Amos Ejuwa. If this is Mercedes-Benz VIP service, I am worried what the vehicle will be like.

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Employees dealt with

Amos Ejuwa, Marcus Wiesner
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Mercedes-Benz of Denver responded to this review

February 21, 2014

Hi Michitsch, Unfortunately, we have a no-hold policy on all of our vehicles. We apologize if this was not properly explained to you as your satisfaction remains our top priority. We would like to speak with you further regarding the situation you have described. Please contact Aaron Buniger, Sales Manager at 303-504-5985. Thank you.



Reason For Visit
Service

"I had contacted the Parts Dept at MB of Denver in order..."

I had contacted the Parts Dept at MB of Denver in order to have a new battery put aside so my girlfriend could pick it up due to me being out in Afghanistan. Chris had taken my call and off the bat he had picked up the call sounding disgruntled. After telling him what my situation was and if he could leave a battery on the side to be picked up, he continued to be irate and stated sternly "listen, if you would listen to me, I am trying to help you" and then continued to say that I should have just called roadside assistance. I then politely continued to listen with the occasional "yes" to answer some random questions that had nothing to do with picking up a battery. At the end of his rant, I asked if he could just have a battery placed aside and he answered that he would (without asking for any information) and hung up.

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Employees dealt with

Chris (Parts Dept)
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Reason For Visit
Sales (Used)

"Dave was our sales guy at first he was friendly and then..."

Dave was our sales guy at first he was friendly and then did the typical "used car guy" bait and switch. First with the price, we agreed on a price and when it came down to signing he added in a $499 dealer fee. Then he had told us there was an additional 2 year warranty for the Mercedes. When we were signing the paper work, there is only a 1 year warranty. When we told him about his mistake he said "what do you want me to do about it?" Um how about give us the extra year you told us we would receive. The car needs to be aligned and has some scratches and a dent. When we spoke to Dave about it he said Jared the sale mgr would handle. Jared told us Dave would call us about the appt. Dave said no it goes through some other source. I finally had to call Mercedes USA to get an appt for the repairs. The repair dept. at the dealership called me to schedule the appt. not some other place as Dave suggested. I am also going to learn about the features of the car because of my call into Mercedes USA. Thank goodness they care about their customers...too bad the dealership does not~

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Employees dealt with

Dave Molyneux
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Reason For Visit
Sales (New)

"I purchased a brand new 2013 e350 that was suppose to be..."

I purchased a brand new 2013 e350 that was suppose to be detailed as part of buying a new car. I got the car tinted and wanted a clear bra installed. When it was serviced the tint was installed but they could not install the clear bra and on top of that the car rattles at highway speed of 75mph which they said they fixed but it still rattles on the highway. When the car was returned to me it was in filthy condition. No detail at all. There was black mud on the side of the car, brown gunk on the two front tires, the hood and trunk had some type of brown dirt sitting on top, and worst of all, There is now a ROCK CHIP by my hood when the car was returned to me and the interior was never cleaned. This is not what you would expect from a luxury brand like Mercedes Benz. I will never ever recommend anyone buy a mercedes due to the experience i received from them. Do yourself a favor and buy a LEXUS, they actually care for repeat customers and always take good care of you. i will make sure my family and friends know Mercedes Benz only wants to sell cars and give poor quality service AFTER you already purchased the car.

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Employees dealt with

Kyle Hunter
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Reason For Visit
Sales (Used)

"I purchased an almost new car from Mercedes Benz of..."

I purchased an almost new car from Mercedes Benz of Denver over the phone. Edward Sams was my salesman. I found him to be very reliable, professional, and honest in every step of the purchase. The car was delivered to my home 600 miles away, and it was everything Edward said it was. It came with new snow tires, and when I asked about the regular tread tires for summer use Edward located them and had them shipped to me at no charge. I would definitely recommend this dealership and salesman to anyone interested in buying a quality Mercedes Benz vehicle.

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Employees dealt with

Edward Sams
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