Mercedes-Benz of Denver - Service Center
Denver, CO
38 Reviews of Mercedes-Benz of Denver - Service Center
Worst dealership in the state! I would highly recommend goin somewhere else if you need any type of services done to your car! I brought my car in for a pre purchase inspection and they told me a few thing goin somewhere else if you need any type of services done to your car! I brought my car in for a pre purchase inspection and they told me a few things were wrong with the car but nothing major so I bought the vehicle. A week later my car started acting up and I took it back to them and they told me that all these other issues popped up and that it would cost 7k to fix. Service advisor I had was Josh.”, he told me that “we can’t see into the future if anything is gonna go wrong with the car”. that’s exactly why the inspection is there and not to mention I brought the car back in that same week of the inspection!!! Anyways, got the list of things that was wrong and I told them to fix everything. They had my car for 4 weeks just to tell me AFTER I pick it up and drive off that they didn’t top off the oil because I asked for a oil change with the rest of the lists of issues. Not to mention that when I picked up the car the battery was acting up. I never had a issue with the battery, but now he tells me to drive the car around for a hour so it can charge the battery. This is not my fault!! The he tells me that I’m going to need a new battery actually now. Smh! Not to also mentions when I picked up the car all of the lights that needed servicing was still on! My car drove worse then when I brought it in. Then he tells me dont go to the service manager I’ll give you some money off just don’t tell them so I don’t get in trouble. Smh! I don’t care about 200$ After paying 7k I don’t expect to do anything but drive my car home. Then the service manager came by and accused me of smoking in the loaner I got. I literally drove the car home which is 2 miles away and went out of state. Came back and returned the car so there was literally 3-4 miles on the dash. But he’s gonna accuse me of smoking in the car and got real mad and started insulting me and kept accusing me of smoking when I clearly DID NOT! Overall horrible experience actually the WORST I ever received with any mechanic. My backyard mechanic would’ve atleast changed the oil correctly. Now my car had damages and won’t even start. My lawyer will definitely be reaching out. See you losers in court More
Bad experienced services I bought my CLA 250 for just over 1 year its still under warranty. But i have to took my car in 3 times in 3 months due to lots if vibration and jerks I bought my CLA 250 for just over 1 year its still under warranty. But i have to took my car in 3 times in 3 months due to lots if vibration and jerks. They said they couldnt find any problems, the check engine signal is just the system issues just need an update. Then yesterday the check engine sinal turned on again, i already brought it in. Lets put hope this time for problem to be really solved Not recommended this dealership More
Good will makes up for customers coming back! I used to do most of my service with the Littleton branch and had come here due to proximity and an effort to find somebody that actually cared about I used to do most of my service with the Littleton branch and had come here due to proximity and an effort to find somebody that actually cared about my business. Geoffrey took great care of me and even though I had to ask for him to cover a repair I thought should've been covered in the first place, he graciously resolved my problem and I feel that I can trust working with this company considering they were willing to stand behind the product. More
snow tires put on a G wagon Called in a week in advance to try and get the first appointment in the morning. they were unable to commit to the first appointment - not sure why. Called in a week in advance to try and get the first appointment in the morning. they were unable to commit to the first appointment - not sure why. arrived at 7, was told it would take 1.5 to 2 hours, ended taking 2.5 hours. and no one was quite sure why More
PLEASE INSPECT YOUR CAR THOROUGHLY AFTER HAVING SERVICE I took my Mercedes in to have work done due to a recall. I was given a loaner car and was asked to sign a waiver saying I wouldn't have any animals in I took my Mercedes in to have work done due to a recall. I was given a loaner car and was asked to sign a waiver saying I wouldn't have any animals in the car. Almost immediately after I got into the car I noticed dog hair plastered in the cup holders, on the mats and there was dog slobber covering the entire passenger seat. I called the dealership to let them know what I saw and that I DID NOT own a dog.and did not want to be charged for the dog hair everywhere. When I picked my car up the next day there was a 3 inch tear in the seam of my drivers seat that wasn't there when I dropped it off. I spoke with the service manager Clark and was assured that they would fix my seat and that he himself would be in charge from beginning to end to assure the work was done. Clark asked me to call and set up an appointment which I did. My husband took off from work to take it in for me only to get there and have the service manager tell him that the seat was 'average wear and tear' and that they would not fix it. My husband asked to speak to,Clark and was told he was in a meeting. My husband and I both called and left Clark a message explaining what we were being told and we have yet to get a call back from him or anyone else in the dealership. As a woman I am very skeptical to take my car in to a dealership for service because I feel as though I will be mislead. This only confirms that you cannot trust what has been promised to you. I drive a 2008 Mercedes C300 and I was seriously looking to upgrade and had considered this dealership but if this is how they treat service (women) customers, I can only imagine how they would treat their retail customers. Bad bad customer service. More
Parts and Service Scam No longer Murray Motors now Sonic Dealership and it shows. Took my 2012 GL 550 in for basic service and was presented with $10,000 bill. Service dep No longer Murray Motors now Sonic Dealership and it shows. Took my 2012 GL 550 in for basic service and was presented with $10,000 bill. Service department stated all 4 of my air bags are failing. I have an extended warranty and the warranty company sent a tech to verify the failure. All a scam no air bag issues. It took 1 1/2 weeks to get my car back and they did not address any of the minor issues I requested to be fixed such as my key battery, brake light, and low tire presser. I called the GM several times to address these issues no call back. Its no longer the Murray Motors that I bought my previous two cars from. I will never go back and will suggest to everyone not to do business with them. More
Take Responsibility!!! I was having my E-class sedan serviced at Murray MB, and the service bay door fell on my head. They will not even pay for my medical bills, and their I was having my E-class sedan serviced at Murray MB, and the service bay door fell on my head. They will not even pay for my medical bills, and their insurance company is extremely rude. When I tried to call the service manager, he would not even talk to me. What a terrible experience - do not ever walk in the service bay area ... their doors malfunction, and could unexpectedly smash down on a person. More
The New Corporate Ownership has ruined the dealership I have serviced my Mercedes at Murray Motors and Mercedes of Denver for nine years. I have bought eight cars from the dealership for my family over I have serviced my Mercedes at Murray Motors and Mercedes of Denver for nine years. I have bought eight cars from the dealership for my family over this period but the love affair has ended. My 2011 ML was brought in for a routine service and I was quoted about $400. My usual service rep had a family emergency and the service rep billed me $750 +. I wrote an email to the new GM to look into this. After four weeks with no reply I resent the email and added that I assume the new corporate enity that bought the dealership has no desire to keep its old customers. Since there has been no reply I have moved on to a new Mercedes dealership as I will not deal with a Chevy dealership that pretends to be a Mercedes dealership.I expect to see baloons on their cars the next time a drive by Mercedes of Denver. More
They have excellent and flexible appointment system, they listen, helpful, totally great place for sales and service. Sorry I lost the review email for Moses before sending it. Please remail me. Thanks MB De listen, helpful, totally great place for sales and service. Sorry I lost the review email for Moses before sending it. Please remail me. Thanks MB Denver More
I had contacted the Parts Dept at MB of Denver in order to have a new battery put aside so my girlfriend could pick it up due to me being out in Afghanistan. Chris had taken my call and off the bat he had to have a new battery put aside so my girlfriend could pick it up due to me being out in Afghanistan. Chris had taken my call and off the bat he had picked up the call sounding disgruntled. After telling him what my situation was and if he could leave a battery on the side to be picked up, he continued to be irate and stated sternly "listen, if you would listen to me, I am trying to help you" and then continued to say that I should have just called roadside assistance. I then politely continued to listen with the occasional "yes" to answer some random questions that had nothing to do with picking up a battery. At the end of his rant, I asked if he could just have a battery placed aside and he answered that he would (without asking for any information) and hung up. More