I visited multiple car dealerships and my experience at Mercedes Benze Fort Mitchell was the BEST! I was in the middle of relocating from another state and was dreading the additional stress of purchasing a car. However, my salesman Ken Campbell made the process enjoyable! He was personable, a great listener, and really made sure my needs were met. Overall, his attention to detail and top notch customer service exceeded my expectations.
"Fernando Ascencia = WORLD CLASS on G63 long distance purchas"
Ask for FERNANDO ASCENCIO - just an amazing experience. I live in Northern VA and wanted to purchase a G63. Local dealers literally don't return calls or emails. FERNANDO was simply amazing. The SOLE reason I made the purchase was Fernando.
Withing minutes of my online inquiry I received a video PERSONALIZED walking me through the vehicle. Mine was a unique case of a 4 month old 2017 so I naturally had a lot of questions around the 'why'. Fernando spend forever walking me through everything. He took detailed pictures. Videos. Calls. Went over vehicle to see if there were any dings. If you text him you hear back in minutes.
They led with their best price up-front. No bs. Not a giveaway...not a fire sale...A REALLY fair price and service warranting of more. Long distance delivery? No worries...Fernando was there to help. He hooked me up with their tech specialist to train me on all the features. He followed up on each and every single thing that was needed. Floor mats sent....title....plates. No begging. No ME hunting.
I was a National Sales Director for a some major financial institutions..this guy is as good as guys I had making 10x as much.
I recently purchased a 2017 S63 C4 AMG from Ken Campbell at MBFM. Ken was exceptionally responsive, professional and knowledgeable. He worked late into the evening to pull all the pieces of the transaction together. It made the delivery the next day a very smooth and enjoyable process. I received a great deal on both the purchase and the trade-in. It was well worth my trip down from Columbus. The caliber of everyone I met at MBFM was as awesome as the dealership facility itself. MBFM is Mercedes-Benz at it's absolute best. I highly recommend Ken Campbell and MBFM for a world-class buying experience!
I had a very pleasant experience with my first Mercedes-Benz purchase. Mike Griese was very cordial from the beginning and treated me with absolute respect throughout the process of buying 2017 GLC 300. He made my experience easy, smooth and memorable. Thank you for being so patient with me to understand my needs and for answering all my questions before AND after the purchase. This place has definitely gained a customer for life due to their excellent customer service!
Since the moment the doors opened at Mercedes-Benz of Fort Mitchell, they have provided my family (and extended family) with nothing but outstanding service - both in Sales (from Adam Bell and Don Paparella) and in Service (from Shawn Brown and Michael Ronnebaum). We recently purchased our 3rd Mercedes from MBFM and couldn't be happier!
You must check out -look no more!
Mercedes Benz dealership @ Fort Mitchell, Ky!!
As a repeat customer, I appreciate the friendly service and making me feel I'am a valued client. Outstanding customer service, Fantastic experience at the Fort Mitchell Mercedes Benz!