Have purchased 3 vehicles from MBFM, and would have gladly recommended them to anyone, until a true service experience other than routine maintenance.
Service personnel duck calls and do not return voicemails. Their texting service becomes an excuse for "I was too busy." Or the frequent "Someone went home sick."
The incompetence of the service department, repeatedly promised completion of services weekly over 3 months, ultimately depriving me of my summer luxury vehicle for the bulk of this season.
During this time, I was ignored repeatedly by the general manager, and repeatedly misled by service personnel. Having only put 2500 miles on the vehicle, I extended on numerous occasions just to buy the vehicle back. It would have been cheaper for them than replacing the tires, and numerous paint reworks from haphazard service efforts.
The culmination of their poor service was refusing to return my vehicle on a date after sitting for 2 months, because it wasn't convenient for them. The finish on pricey Brembo calipers had been damaged by service personnel, and instead of communicating the event, they elected to spray paint the calipers (and wheel wells of the car) to cover the flaw, all while i was forced to sit and wait unknowingly. No exaggeration. The car was returned with wet spray paint on the calipers, new damage to the paint on both fenders, and with the original issue (a damaged wheel of all things) still unresolved.
No proper apologies were made for this action, and the dealer communications became flippant and passive-aggressive for the month following until resolution.
The dealership also lost a very expensive tire, and tire sensor while in their care. They replaced them, and with further conversation, understood I wasn't leaving with mismatched tires on a track car.
I was informed my wheel was repaired, and then didn't hold air. I was sent with it regardless. Then it was sent out again and cracked during repair, and could not be further repaired.
Then a new wheel was ordered...then it was shipped to the wrong store...then it didn't fit when it arrived...then the wheel COULD be repaired (and ultimately was).
All the while it was "It will be done Monday."
Then, "absolutely finished by Friday."
Communications were 100% initiated by me, and timely updates were never given.
The brakes were refinished at the shop of my choosing, and then reinstalled by MBFM with wet coating in an attempt to rush it back out, further damaging them. They returned the vehicle anyway, and I was forced to sent it back again.
To their credit, they made it right with much protest from me, but have permananently destroyed any trust in their service department, and removed all respect for the operations of the facility.
I can't get rid of this vehicle fast enough.