Mercedes-Benz of Georgetown
Georgetown, TX
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Charles Griffin did a great job locating the vehicle I was looking for!!!! He had several people on the hunt for me. He even bought me lunch.! Now THAT’S what I call SERVICE! Thanks Charles! was looking for!!!! He had several people on the hunt for me. He even bought me lunch.! Now THAT’S what I call SERVICE! Thanks Charles! More
Amazing customer service! The service team was efficient and fast! They have a wonderful waiting area fully stocked with snacks, coffee and tea!! The service team was efficient and fast! They have a wonderful waiting area fully stocked with snacks, coffee and tea!! More
Staff was great and very professional from start to finish, Osmary was on top of it as well as everyone involved. finish, Osmary was on top of it as well as everyone involved. More
I recently entered into another lease agreement with Mercedes-Benz, and the entire experience was exceptional. The process was smooth, professional, and exceeded my expectations. Mercedes-Benz, and the entire experience was exceptional. The process was smooth, professional, and exceeded my expectations. More
I was told that they would pick up my car in austin and provide service and I did sign all the documents including the one that said I would have the liability along with providing used gas or be charged. provide service and I did sign all the documents including the one that said I would have the liability along with providing used gas or be charged. They could not deliver on their promise to return my card so i had to go pick it up and I told the service rep(Grant) that I put gas in the car to cover gas used.He sold me he would not charge me. Lots of non performance for service promised. Then they charged me 15.98 for gas which I refuse to pay. I will change dealerships and next car purchase will be somewhere else. More
Service department is horrible. I have a $150k Mercedes, under warranty that has been in numerous times. I have had to fight them over what is covered under warranty. The most recen I have a $150k Mercedes, under warranty that has been in numerous times. I have had to fight them over what is covered under warranty. The most recent case, they charged me $1300 just to diagnose the problem. They take weeks to fix the problem and I still ended up with a $3000 bill to fix 2 leaks, and the car was in the shop last time for another leak. You can forget escalating to Mercedes executives as they are the least responsive customer service group I have ever encountered. Save yourself the headaches…..buy another brand somewhere else! More
Arrived for service A today. My service Rep, Kayle was wonderful. She explained the process and options for the service. I waited for work to be done. Work was completed in the t My service Rep, Kayle was wonderful. She explained the process and options for the service. I waited for work to be done. Work was completed in the time she told me!! Awesome service Rep. Very satisfied with the work!! More
You have to go far these days to find a dealer that you can trust to repair your car. Not just parts changers. The dealer made sure my vehicle was in top notch working order before they released it to me. can trust to repair your car. Not just parts changers. The dealer made sure my vehicle was in top notch working order before they released it to me. If your vehicle is under warranty I would give these folks a try. More
Appreciate his professionalism and customer service that helped me decide on the best vehicle to purchase. Thanks for a job well done! helped me decide on the best vehicle to purchase. Thanks for a job well done! More





