Mercedes-Benz of Georgetown - Service Center

Service The service department is great able to get my SUV in with short notice. Very informative and courteous staff. Wendy was very helpful. Will keep comin The service department is great able to get my SUV in with short notice. Very informative and courteous staff. Wendy was very helpful. Will keep coming to this dealership for service More

Great customer service!! They have been prompt and courteous each time I have been to customer service department. Everyone in the process has been professional and make me fe They have been prompt and courteous each time I have been to customer service department. Everyone in the process has been professional and make me feel important. More

Always very helpful and I am treated with respect. They help me solve the problem without hAving to return a second time for the same problem. A great service rep. and I am treated with respect. They help me solve the problem without hAving to return a second time for the same problem. A great service rep. More

Great Service; attentive to customer needs I came for routine service but was unable to get a loaner car as planned. So even though I had to re-schedule, my rep was very attentive to my needs. I came for routine service but was unable to get a loaner car as planned. So even though I had to re-schedule, my rep was very attentive to my needs. He rescheduled me for a better time and made sure to get all the details right. More

Great caring service manager Alex is a professional caring manager with tech experience, and did everything nessesary to resolve the issues I had was my Sprinter. I feel confident Alex is a professional caring manager with tech experience, and did everything nessesary to resolve the issues I had was my Sprinter. I feel confident I will be back to GM, if anything else araises as long as I have Alex to take care of it. More

Oil change The price was a bit hefty but I got it I'm driving a Mercedes. My issue is that for the price I should get the best service and I didn't. Customer ser The price was a bit hefty but I got it I'm driving a Mercedes. My issue is that for the price I should get the best service and I didn't. Customer service was excellent but my windshield washer fluid was empty before I went for an oil change and it was still empty when I left. I really didn't appreciate that especially when I was told that my car was checked out in addition to having the oil changed. I don't know how something so simple could be missed. Other than that everything else was great More

Cordial and professional. I went to an scheduled service for my 2011 C300 and I ended up getting a beautiful 2016 model. Thank you Kevin Kelley, Eric Jordan and Regis Musabika. I went to an scheduled service for my 2011 C300 and I ended up getting a beautiful 2016 model. Thank you Kevin Kelley, Eric Jordan and Regis Musabika. Nice environment, cordial and professional team. Great customer experience! More

No communication Dropped off my vehicle Saturday morning and was told that it would be ready Monday or at the latest Tuesday afternoon. I reached out in the morning, a Dropped off my vehicle Saturday morning and was told that it would be ready Monday or at the latest Tuesday afternoon. I reached out in the morning, afternoon, and before they closed around 5:30PM and I still have yet to hear back from Anthony Bain. All I was asking is an update on my vehicle and it would've been great if he just called me back to let me know what was going on and if I needed to wait for parts or something else. More

Review Very friendly great sales staff (Eric Jordan) would definitely recommend. Anthony in service great. Convenient hours and location. Clean and friendly. Very friendly great sales staff (Eric Jordan) would definitely recommend. Anthony in service great. Convenient hours and location. Clean and friendly. Should not Require 25 words More

Superb service The technicians were very friendly and knowledgeable. I had a scheduled appointment for routine maintenance. They were on time and explained future The technicians were very friendly and knowledgeable. I had a scheduled appointment for routine maintenance. They were on time and explained future recommendations. Will be back for that work!! More