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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
725 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 725 reviews

June 24, 2016

A very pleasant car service appointment experience. Warren was very professional in his dealing with me. He was thorough in explaining what he will do with the car and kept me up breast with the stat More

by RogerMillie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishi, Ron (shuttle driver)
June 23, 2016

Friendly staff Check in was quick. Staff was friendly. Got my loaner car right away. Service was great and quick. When I got my car back nothing was missing this tim More

by Boli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randal kosuga
June 14, 2016

How many is too many? This car marks my fifth purchase from Fletcher Jones Mercedes with Bill Harris. I have considered many other cars over the years, Audi, BMW, Tesla. Wi More

by Robin Kennedy - Oshio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Harris
June 12, 2016

Love Mercedes Benz & will never drive anything else! Craig Hironaka provides the most excellent service. Charlie & Mark McMurray best sales persons. Although other makes/cars catch my eye I am loyal to More

by Lady CLS550 x 3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
June 06, 2016

Excellent customer service in service department Craig was my service advisor years ago when I bought my first Mercedes. He was wonderful then and wonderful now. He made sure all of my requests were More

by J_desilva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
June 04, 2016

Excellent Service Representative Craig Hironaka as usual is an exceptional representative for Mercedes Benz Hawaii. He scheduled maintenance for our two cars... first one done and se More

by Craig's man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
June 02, 2016

Emergency Craig was the best. I was stressed out and he made me feel like there was no more worries. I got to the airport on time. He kept me updated the whole More

by Happy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
May 30, 2016

Programming new key for Smart Car We were made to feel very special even though we didn't have a high-end vehicle. The service was very personable by all, and Jeff Decorte delivered th More

by Kimo242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Decorte
May 26, 2016

Excellent Service Service was excellent. The service consultant was very helpful. I was a little late with my appointment but they were accommodating. They kept their More

by Beth456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
May 25, 2016

two thumbs up Fast and friendly. Quality work. I received my van back before ETA. Cuong walked me through issue at hand and gave me estimate for parts and labor bef More

by mikejstarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cuong
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