Mercedes-Benz of Houston Greenway

Went to the Greenway to purchase a 2012 E350 on 7/28. Paid the dealer a cashier's check with full amount in the afternoon after having all document signed near noon. Two hours later or so, got a call and Paid the dealer a cashier's check with full amount in the afternoon after having all document signed near noon. Two hours later or so, got a call and was told the car was not available. Greenway asked us to go back on 7/29 and will give our money back if we did not like other cars available. Went back on 07/29. After being shown another car with less option, we decided to take our money back but only to find out the check has been cashed and will not be returned to us in another 5 business days. How is this possible? Had to hire a lawyer to start all necessary legal actions to make sure we will not be surprised by more lame actions from them again. More

This dealership has horrible customer service. Their phone system is a nightmare to navigate and trying to get ahold of an actual person is nearly impossible. I had several issues with my car that I bo phone system is a nightmare to navigate and trying to get ahold of an actual person is nearly impossible. I had several issues with my car that I bought from them and they always made me feel like it was my fault that the car was a lemon. It took them driving the vehicle for a week to figure out the problem and they were not apologetic at all. I finally sold the car and tried to get a rebate on my extended warranty - left 5 messages for people in finance to call me back and no one ever did. It took me getting upset with the operator to finally get someone to help me. Overall, this dealership is awful and I will never buy another car from them. More

traveled from Dallas to Houston to purchase my new 2011 S550. great price. excellent service from Jay, the sales manager all the way to the finance mgr. negotiated and dealt with Jay completely with email S550. great price. excellent service from Jay, the sales manager all the way to the finance mgr. negotiated and dealt with Jay completely with email and phone calls. When I reached the dealership my Car was ready and took less than half an hour to complete my trade in and all the paperwork. A+ in my books. would definitely recommend them to my friends and family. More

I took my car in while in warranty to repair the transmission which sometimes when cold stays stuck in 1st gear for a considerable distance before upshifting. They called me back and said they could transmission which sometimes when cold stays stuck in 1st gear for a considerable distance before upshifting. They called me back and said they could not replicate the problem and suggested a transmission oil change as a remedy. They charged me an exorbitant amount (over $400) for the oil change. When I got it back it still had the same problem. I sent them a letter of complaint but never got a response. To add insult to injury, after driving the car for less than 2000 miles, the transmission started to leak. I took it to another Mercedes dealer and they said that whoever changed my trans. oil did not put the transmission gasket on correctly. I will never buy a car from them ever again, and may never buy a Mercedes again either because of this bad experience. I have owned 3 Mercedes cars over the past 35 years (as well as other vehicles) More

I dropped my 1997 Benz E420 at the dealership because the transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and told me multiple things needed replacing on my transmission, and quoted me $2800. Then, they said they found some other problems (shocks, etc), and quoted me an additional $2100. I told them I would think about it...I was thinking about getting a new car, and wasn't too excited about spending this much money on a Benz this old - it had been a money pit so far. I called them the next day and told them that was too much. My advisor, Derek Hightower, then tells me that he "misread" a number, and that the actual transmission cost was $2400, bringing the full total to $4500. I told him this was still too much, and he told me the lowest he could do was $4100. I told him not to do anything, and had the car brought back to my place. The car sat in my garage for a little while, and I ended up buying a brand new Lexus, which I have been tremendously happy with. I finally was told about a shop in Houston that worked on Benz's. I called the owner, and within 30 seconds of describing the problem, he told me I had a bad conductor plate, and that the transmission of this car shouldn't give out at this mileage (100,000). He quoted me $700 over the phone, if that was the problem. I took it in, and he examined it, and confirmed his suspicion. He fixed it within one day. Upon test-driving it, he told me the transmission works perfectly, but that he found some other ones - shocks, struts, etc - the same that Benz Greenway had found. He quoted me at $800 to fix the rest. Total cost = $1500. Runs like new. Greenway's estimated cost = $4100 (before negotiating, $4900). STAY AWAY,GREENWAY IS SHADY!!! PS - I don't like advertising for anyone, which is why I didn't put the shop's name in public. If you are interested in knowing the name of the shop, please email me at mbenz1997@gmail.com. More

Probably the rudest sales guy we have ever come across. Treated us like idiots on the phone and accused us of not knowing enough about the Mercedes market. Didn't even give us a chance to make an offer on Treated us like idiots on the phone and accused us of not knowing enough about the Mercedes market. Didn't even give us a chance to make an offer on a car. We have always had a Mercedes, looks like we will be buying somewhere else. More

My experience has been horrible every time I have to get my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I bro my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I brought it in for. They also neglected to fix my cigarette lighter in the front and back seat. Shocker. The last time I had my car serviced I had to bring it back in because they never repaired my tire, and I ended up with a flat tire on the side of the freeway. The only reason I'm still bringing it back is because its under warranty. More

Brought in my R350 for warranty work without an appointment. Even without notice, great service was provided by a great staff! Excellent response time. Thank you Mike and Tracy for handling my vehi appointment. Even without notice, great service was provided by a great staff! Excellent response time. Thank you Mike and Tracy for handling my vehicle and getting it back to me the same day. I will definitely be back for my future service needs. More

I drove to Houston from Florida and although I'd just had my car serviced, I was hearing a strange noise and had to get it checked out before going back home. Not being familiar with the dealerships here, I my car serviced, I was hearing a strange noise and had to get it checked out before going back home. Not being familiar with the dealerships here, I looked them up online and was shocked by the reviews that were posted. After readig about the Greenway dealership, I was hesitant to take my car to them for service. But I was delightfully surprised. My service advisor, Tracy D was extremely nice and even before she had a chance to great me, 2 other advisers had welcomed me. So far so good. Tracey took my information and I waited in their nice lounge area complete with 3 flatscreens, 3 workstations and FREE wi-fi. So I worked while I waited. In a reasonable amount of time (I'm not the most patient), Tracey was able to tell me what the problem was, how much it would cost and how long it would take to repair. The cost was reasonable and in a little more than a hour, I was on my way. So, my experience was great and I thought readers should have a different perspective to consider. More

This is an arrogant dealership who did not care about customers once they got the sale. Examples: 1) I purchased an extended warranty from Mercedes-Benz. The extended warranty was promised to be maile customers once they got the sale. Examples: 1) I purchased an extended warranty from Mercedes-Benz. The extended warranty was promised to be mailed to me. Nothing happened in a month. Nothing after a phone reminder. A personal visit to the dealership resulted in the explanation that everything would be on MB computer system so no documentation would be needed ! The dealership financial representative refused to secure any documentation. i went out to complain to the new car manager. He promised to take care of the matter. nothing happened. Only on the fourth visit and after some threat of taking them to court that they said that they would pursue the matter. After a month, the official extended warranty from MB arrived in the mail. Follow-up letter to GM of Greenway dealership was unanswerred. 2) At 1st service check up, I was told by service advisor that the rear brakes were worn out and would not be covered under warranty. I was told that itw as the way I drove that caused the problem. Very strange indeed as I am 60 eyars old and have driven so many new cars in my lifetime and no brand has ever worn out in first service. I told them to replace the brakes. Subsequently, I asked my new car saleman whether this was unusual. He recommended that I should not replace brakes unless the car computer told me that would be necessary and I should talk to the Service Manager. Waited 45 mins for Service Manager, who were busy with other matters. I just left. This is a very expensive dearship with very shoddy service and customer managment. I now service my car at a different dealership in town. More