Mercedes-Benz of Hunt Valley - Service Center

i HAVE BEEN A CUSTOMER WITH THIS DEALERSHIP FOR ALMOST 9 YEARS AND PURCHASED 3 CARS FROM THEM. EVERY SINGLE TIME I NEEDED SERVICE OR ANY CAR RELATED ISSUES THEY WELCOME ME LIKE A VIP IN EXTREMELY FRIENDLY M YEARS AND PURCHASED 3 CARS FROM THEM. EVERY SINGLE TIME I NEEDED SERVICE OR ANY CAR RELATED ISSUES THEY WELCOME ME LIKE A VIP IN EXTREMELY FRIENDLY MANNER, QUALITY CARE AND SERVICE, COURTESY AND GENEROSITY DURING THE WHOLE PROCESS FROM INITIAL PHONE CALL TO THE CAR PICK UP. WITH GREAT THANKS TO THE SERVICE DEPARTMENT SPECIFICALLY MS. AMBER THOMPSON FOR HER ALWAYS FRIENDLY, VERY EFFICIENT, AND PROFESSIONAL APPROACH AND CONDUCT ALSO MISS HEATHER CONNELLY FOR HER WELCOMING FRIENDY RECEPTION. THE HELP AND SERVICE I RECEIVE FROM THE VALLEY MOTORS MERCEDES DEALERSHIP AND ITS DEDICATED PROFESSIONAL STAFF IS SOMETHING I HAVE NEVER EXPERIENCED ANYWHERE ELSE AT ANYTIME. AGAIN WITH SPECIAL THANKS TO MISS THOMPSON FOR ALL HER GENUINE HELP AND PROFESSIONALISM k TABASSI More

I have never had such personalized service. I have shown up with a concern about a door not closing or squeaky brakes or bluetooth connectivity problems and Amber has ALWAYS been there with a smile and eith up with a concern about a door not closing or squeaky brakes or bluetooth connectivity problems and Amber has ALWAYS been there with a smile and either her own knowledge or a mechanic to actually fix the problem right there where I parked my car! She is to be congratulated for the wonderful face she puts on the valley motors name. More

Recently I purchased a 2004 Mercedes Benz S 600 from a doctor in Delaware. The car is a tremendous vehicle with equal parts of power, prestige, style and comfort. However, it is not a cheap date when i doctor in Delaware. The car is a tremendous vehicle with equal parts of power, prestige, style and comfort. However, it is not a cheap date when it comes time to service the car. Because of that, I purchased a 100K bumper to bumper extended warranty. Otherwise, the repairs would be overwhelming. I have also been fortunate to find a smart and savvy service group at Valley Motors to take care of my car on a regular or special needs basis. They help me resolve warranty issues, provide me with a rental car and always treat me with respect. Truthfully, If I did not have these guys in my corner, I would not feel so comfortable driving such an exotic automobile. Thanks, Andy Man More

I very much like the service here.I have been a coustmer at this dealership for a manny of years.The reseption here is very friendly. Thankyou. at this dealership for a manny of years.The reseption here is very friendly. Thankyou. More

I had a 2006 C230 and moved here from the west coast and had gone to Valley Motors for service work on several visits. I have found there service department to be honest and to perform quality work at a rea had gone to Valley Motors for service work on several visits. I have found there service department to be honest and to perform quality work at a reasonable price. I just last month traded in my 06 at Valley Motors on a new C350 and found the Sales Department to be just as easy to work with. I would recommend Valley Motors to any and everyone More

Great sales experience and a better service experience. Ron is a great guy with about 20 years of service at Valley. He is knowledgeable, straight forward, and genuinely a fine man. Cliff, Jen, and Wally Ron is a great guy with about 20 years of service at Valley. He is knowledgeable, straight forward, and genuinely a fine man. Cliff, Jen, and Wally in service are the best. They try very hard to accommodate every request and they deliver on what they promise. More

Reason for visit was service and abnormal noise during acceleration. Picked up car and still making noise during acceleration. Service manager rode with me and suggested car was making noise since it was acceleration. Picked up car and still making noise during acceleration. Service manager rode with me and suggested car was making noise since it was a 2005. Requested the car be re-inspected, service representative informs me someone over filled the oil. Explained it was service at their facility at a cost of over $1400 why would I add oil, confused look on the mechanic’s face. Service person explained I had an oil leak, which was repaired additional $700 and car still making abnormal noise during acceleration. Same day went to Mercedes-Benz of Baltimore, Catonsville (Mr. Ben Perricone)for second opinion, informed them car was making abnormal noise during acceleration, did not mention the fiasco at Hunt Valley Mercedes. Within 30 min they informed me the engine mounts are worn. Drove back to Hunt Valley with new information and was told by the service manager mounts are not broken and there is nothing to fix. Spoke with Mercedes-Benz of Baltimore and they requested I bring the car back to them and they completed work with no charge (over $1000) and problem is fixed. DO NOT TAKE YOUR CAR TO THIS ESTABLISHMENT, THEY ARE CLUELESS AND CROOKS. More

This is the worst experience I have ever had with in my life. i had a vehicle with a bad computer and since new computer was so expensive we asked if used computer would work. valley motor told me it would life. i had a vehicle with a bad computer and since new computer was so expensive we asked if used computer would work. valley motor told me it would work so I purchased a used computer from on line and took it there to get it reprogramed. when I took my vehicle to get it reprogramed they said it couldn't be done and they still charger me. we tried to find out the person who told us that false information, amber said they were fired and we couldn't find that person and still payed over hundered dollars and car is still not fix. had to take it to phoenix motor to get it fix. More

This is the worst experience I have ever had with any customer service facility. The service advisor Catrina Shipley was very rude did not bother to even call me and let me know what was going on with my customer service facility. The service advisor Catrina Shipley was very rude did not bother to even call me and let me know what was going on with my vehicle. She had a very aggresive tone when i had asked questions about my vehicle. They clearly do not like dealing with customers. I picked up my ML and took it to R&H in owingls mills the treatment fro their service department was 100% better. I live less than 10 minutes from Valley Motors but i take my Car to R&H for service. I will only go to Valley Motors if their is a factory recall that i do not have to pay for. AS A PAYING CUSTOMER I STRONGLY URGE THAT YOU TAKE YOUR MERCEDES TO ANY OTHER DEALERSHIP BESIDES VALLEY MOTORS. More

This is the second time I have had service at Valley for Mercedes E300. The first time I asked them to rotate the tires with the service and they "forgot".This time I left the car for its 13000 mile review. Mercedes E300. The first time I asked them to rotate the tires with the service and they "forgot".This time I left the car for its 13000 mile review. I was called and called them back a few hours later and they told me it was ready for pickup. They changed oil ckecked things over, and rotated tires. $260. After I got home, they called me again. The second service guy told me list of things that should be replaced and asked me if I wanted to have them done. DUH! I told the car was already in my garage! He gave a lame excuse and did not know why someone else told me it was ready. (The recommended parts- because of time, not mileage - over thousand in parts and labor. $600 fuel filter, $500 spark plugs, $400 valve cover oil leak, $300 brake fluid replacement, etc. The vehicle only has 24,000 miles on it.) More