Mercedes-Benz of Hunt Valley - Service Center

Overall, very arrogant and driven by how uch bolld $$$$ they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year p they get from you; can careless whether you will come back or not. Bought three Mercedes cars from them (two ML 500 and one ML 320)over a four year period. I broke down one time and when asked to tow me to their shop and get a loaner they said they can't do it because it will be after 7:00 pm when I get to their shop and they will be closed. Was stranded until R&h ACCEPTED ME AND HAD A CAR LOANER READY FOR ME. R&H SERVICED MY CAR TO MY SATISFACTION AND WERE VERY PLEASANT. Since then, I have taken my business to Herb Gordon in Silver Spring and I am very happy with Herb Gordon. I have bought one 2007 GL 450 and one 2010 C63 AMG at Herb Gordon. I don't knwo what part of "Customer Service" Valley Motors doesn't get!! More

Overall favorable experience. The service staff is friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and c friendly and tries to do right. Isuues exsist such as a longer than expected time to diagnosis a problem and in one case, a failed transmission and controller , it took 4 trips to solve the problem. I have been a customer for 20 years and I would go back, although the pricing on new cars is strict. More