Jim Ritter is the ultimate professional. It took us over 2 months (due to extenuating circumstances) and multiple trips to the dealership to make our selection. We are not the typical Mercedes Benz customers, as we explained to Jim, but he treated us with the utmost respect. We explained our situation to Jim and he was gracious with his time and went to great lengths to help us find the SUV that fit our needs. Jim has a world of knowledge about Mercedes Benz products. By the time we finished the final paper work we felt like part of the family. The owner of Mercedes Benz, dressed in blue jeans and a cap introduced himself as "the guy that drives the fork lifts around here", a very unassuming man, I appreciate folks like that! Steve Norton was also very helpful in the procurment process.
Bob & Sandra