Mercedes-Benz of Laguna Niguel

Excellent Kevin helped us out, and was very friendly and helpful. We had an amazing experience thanks to him. I would highly reccomend this dealership. Great se Kevin helped us out, and was very friendly and helpful. We had an amazing experience thanks to him. I would highly reccomend this dealership. Great service! More

Arnold Alix has been our salesperson at Mercedes for the past 11 years. Wherever he transfers from dealer to dealer we bring our business to that dealer just to has been our salesperson at Mercedes for the past 11 years. Wherever he transfers from dealer to dealer we bring our business to that dealer just to have him help with our car needs. He has always been very helpful and professional . He is also very knowledgeable and never pushy just for a car sale . In addition he never fails to satisfy us with excellent customer service which is why I'm giving him a five star rating . I would highly recommend him to anyone looking to purchase a car. More

See Mike Marotta First off, I was directed here by a good friend. Boy was I glad I came to Mercedes-Benz of Laguna Niguel. I dealt with Internet Sales Manager Mike M First off, I was directed here by a good friend. Boy was I glad I came to Mercedes-Benz of Laguna Niguel. I dealt with Internet Sales Manager Mike Marotta. Mike treated us like royalty, knowledgable, professional and not pushy. I recommend dealing directly with him. No nonsense, see Mike! More

Very nice internet sale staff. Sales guys are excellent and friendly. It could have been 5 star if we had better service from finance. It was disappointing that finance staff didn't Sales guys are excellent and friendly. It could have been 5 star if we had better service from finance. It was disappointing that finance staff didn't care about customer other than trying to sell extra packages. More

From Mr. Patrick J. Ambrosio, Treasurer to DOD FED GLOBE Hi to All, It is with pleasure that from my first phone call to the purchase experience and the follow-up feed-back; it has been a five(5)+ Star Plus Hi to All, It is with pleasure that from my first phone call to the purchase experience and the follow-up feed-back; it has been a five(5)+ Star Plus car process for me at the Smart Center of LN! I was fortunate to find on the internet the car of my choice, and from the optimistic phone call that confirmed the inventory was in still at the dealership, I made the long drive from San Diego to Laguna Niguel for the Smart Car that I was looking for. It was worth the almost 2 hour drive/with traffic to be greeted in a cool and welcoming showroom that had people still ready to see me in quick-response time; as I was 15 minutes early of my appointment. It was because of the welcome that I got from a dealership manger and from Mr. Ho Yi that allowed to get the process started by getting the needed insurance data e-mailed to him from my insurance carrier. I then was impressed that first inspection of the Smart Car, Mr. Yi was very informative to my concerns of the Smart Car Features that were new to me as features I have not used in cars, like the USB charger for cell phones that was in the glove compartment. A feature I did not realize the Smart had, until Mr. Yi took the time to explain and some of the Smart Car unique features. As I moved to the Sales Dept., I was met with a very impressive sells closer, Mr. Shawn Kondori that explained the many options with clarity that allowed the purchase transaction to go very quick, but not rushed into a sale. Mr. Kondori was kind and professional to even discover we both have lived in Germany for a number of years and we chatted in German for time to time, Das war spass! After confirming all documents and payment, the Smart Car was driven by me back to San Diego all in just a few hours! I was pleased driving my new Smart Car - ForTwo all the way back in San Diego. I want to express my appreciation to all of the MB of LN dealership team for all of their attention and time. Sincerely, Patrick J. Ambrosio, Treasurer to the Educational 501(c)(3) DOD FED GLOBE More

Great buying experience from Bernie After getting frustrated with the arrogance of the local BMW dealership I decided to stop in MBLN to see what they had and how I would be treated, thi After getting frustrated with the arrogance of the local BMW dealership I decided to stop in MBLN to see what they had and how I would be treated, this is now the 5th vehicle I have purchased from them. Bernie Mendez is my go-to guy, he is straight-forward to deal with and always has a great attitude. Additionally, the Service Department here is unmatched. Within seconds of pulling up someone is there to help you, as well as have your loaner car ready. These people know how to take care of their customers, it's like the Four Seasons of car dealerships! Mike H More

Love my sports C300! Tim Rhine not only found me a great C300, he also ensured to work me a great deal for the car I wanted. The home delivery experience was amazing. Liv Tim Rhine not only found me a great C300, he also ensured to work me a great deal for the car I wanted. The home delivery experience was amazing. Living 70 miles away almost kept me from getting the car at MB Laguna Nigel but Tim secured the deal by dropping it off to my house and doing the paperwork at home. I love my C300, there isn't anything I don't like. Drives amazing and feels amazing. I now look forward to my commutes. Love it! Thank you, Tim,mom are the best!!!! More

Outstanding Service Mark Stueber was extremely courteous, professional, and the ultimate reason for us choosing Mercedes over BMW. We are very happy with our new ML 350 a Mark Stueber was extremely courteous, professional, and the ultimate reason for us choosing Mercedes over BMW. We are very happy with our new ML 350 and will look to Mark for all our other auto purchases in the future. More

Excellent service Recently purchased a GLK 250 Kosta the sales person was super professional and helpful in helping us whit this purchase super happy with our vehicle a Recently purchased a GLK 250 Kosta the sales person was super professional and helpful in helping us whit this purchase super happy with our vehicle and service at Laguna Niguel Mercedes benz thank you Kosta. More

Excellent Service !!! Andre Javardian will go out of his way to help us find a car, No Pressure, So Professional. We have purchases a few cars from him and will not go any Andre Javardian will go out of his way to help us find a car, No Pressure, So Professional. We have purchases a few cars from him and will not go any where else. I would recommend my friends to him. Thanks for all your help!! More