Great buying experience at MB of Laguna Niguel.
In early 2016, I was looking for a 2016 GLE450, which had become a little hard to find in the exterior and interior color combination I was looking for. I live in Las Vegas, and contacted both dealerships in the Vegas valley, only to be mostly ignored after a few e-mails. During my online search, I contacted MB of Laguna Niguel, and was assisted by Eddie Montchaikul in the Internet sales department. Great guy - thorough, knowledgeable, and on top of everything. He tried to help me find the exact colors and options I was looking for, but when something came available in the area, it was gone just as fast. In May, I decided to just order a 2017 GLE 43 (basically the same vehicle as the 2016 GLE450, just a different name for the '17 model year.) After it was ordered, he followed up every so often letting me know where we stood in the production.
Fast forward to September, and the vehicle had finally arrived. Due to some family situations, Eddie had taken a leave of absence, and Tim Rhine in sales stepped in. Now after I developed a relationship with Eddie, the last thing I wanted was some new guy jumping in at the last minute that didn't have full knowledge of Eddie and I's conversations and agreements/expectations. However, after a few phone/text conversations with Tim, it was clear that he was equally as qualified as Eddie, and a true professional.
I flew in to SNA from Las Vegas, and Tim picked me up at the airport. Very nice and enjoyable conversation driving back to the dealership. We took the GLE 43 on a test drive, and of course it was great. What I like about Tim is you can tell he cares more about the relationship and experience than selling you a vehicle. Not at all like your "typical" car salesman which you can sense the fake vibes from the moment you meet. Just a real genuine guy.
I had to wait a little bit to meet with Ramsay in finance to finalize all the paperwork, as there were a few other customers in queue, but I didn't mind - free WiFi, Starbucks, and was able to fire up the laptop and get some work done.
Ramsay in finance was also extremely personable and professional. He kept trying to push the extended warranty, which I didn't mind. That's his job, and his demeanor didn't change after I rejected it 5 times. Very thorough in going over all of the paperwork, and never felt rushed.
All in all, an excellent buying experience from initial e-mail to drive off over the course of 4 months. I felt like I was the most important customer they had, yet there were plenty of other customers in the dealership. Very satisfied, and will absolutely buy more vehicles from Tim and MB of Laguna Niguel in the future.
I Recommend This Dealer:
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