Mercedes-Benz of Melbourne
Melbourne, FL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 56 reviews
The dealership is the most UNPROFESSIONAL ORGANIZATION I HAVE EVER BEEN TOO. I had mercedes serviced for just a check up and 8 days later they still were not providing proper updates. Upon completion of the HAVE EVER BEEN TOO. I had mercedes serviced for just a check up and 8 days later they still were not providing proper updates. Upon completion of the vehicle they were extremely rude, totally money oriented, and there was absolutely no quality customer service what so ever. I have 2 other sports cars very high end. I would NEVER EVER BRING THEM TO THIS DEALERSHIP!! THIS DEALERSHIP IS SO EXTREMELY BAD, IT IS SO SAD. More
I had a minor issue that needed to be corrected on my Mercedes. When I called the night before to schedule the appointment, I was told "no problem, we will take care of the issue". I arrived for my 10:00 Mercedes. When I called the night before to schedule the appointment, I was told "no problem, we will take care of the issue". I arrived for my 10:00 a.m. appointment with Vanessa. She was very rude, abrupt, dismissive and had zero customer service knowledge. I have bought a couple of Mercedes at this dealership, and have never had an experience with any other sales or service associate like I did with Vanessa. I asked to speak to her manager, Nelson. Nelson was very kind, helpful, and definitely knows how to offer great customer service. More
My experience was very upsetting! I had an appointment and waited 3 hours for the Diagnostic test to be done on my Mercedes. I have a platinum extended warranty that has covered previ I had an appointment and waited 3 hours for the Diagnostic test to be done on my Mercedes. I have a platinum extended warranty that has covered previous repairs at other dealerships. I was told that the cost would be $7,228.32 and my portion would be $3,002.32. I called the warranty co. The cost of the parts was not the issue, but the labor time was the problem. The Adjuster from the warranty co. said that they estimate the cost of repairs by using Mercedes guide lines. They allotted 10.6hrs for the job and Mercedes-Benz of Melbourne said it would take 20hrs. I brought my car to Mercedes of Fort Pierce and all repairs plus some others that were missed at the Melbourne dealership were repaired at no cost to me. My only cost was having to pay $295.00 for the Diagnostic test at the Melbourne dealership, but that was much better than $3,002.32. I feel that they inflate prices at the expense of their customers. I feel that they were trying to rip me off. More
DO NOT BUY A CAR FROM THIS DEALERSHIP. My wife and I purchased a 2 year old C400 from this dealership with two years left on the factory warranty. The finance person sold us a 2 year ext My wife and I purchased a 2 year old C400 from this dealership with two years left on the factory warranty. The finance person sold us a 2 year extended warranty on the car. Which, knowing the cost to repair these cars, I was happy to purchase. Fast forward three years down the road and we have an oil leak. The car has 46k miles on it and is now five years old. I take it to the dealership to have it repaired under my extended warranty. One problem, the EXTENDED warranty the dealership sold me has expired. Considering the factory warranty ran out in 2022 and we are now in 2023, that seems wrong. After the service technician called the warranty company, they informed me that my EXTENDED warranty STARTED the day that I signed/ purchased the contract. I specifically asked the finance person and confirmed that this EXTENDED warranty did not start until the factory warranty expired. HE CONFIRMED YES. After all, who would buy an extended warranty that covered you WHILE YOU WERE UNDER FACTORY WARRANTY? Franky, WHAT KIND OF xxxxxxxx CAR DEALERSHIP WOULD SELL YOU AN EXTENDED WARRANTY THAT KNOWINGLY COVERED YOU WHILE THE CAR WAS UNDER FACTORY WARRANTY? The answer to that question is Mercedes-Benz of Melbourne. Talk about a sleazebag, used car salesman approach to literally ripping off your customers. Do yourself a favor, head over to Orlando if you fell like you can't live without a Mercedes. I would never buy a car again from this dealership and will let everyone I know how they ripped my wife and I off More
Do not buy from this dealer at all cost. They sold me a junk new sprinter van that they can not fix due to no mechanics available. Place is an absolute joke of a dealer!!!!!!!!!! They sold me a junk new sprinter van that they can not fix due to no mechanics available. Place is an absolute joke of a dealer!!!!!!!!!! More
Frank and the rest of the service staff are outstanding. They are very thorough and keep you informed throughout the repair process. I highly recommend taking your Mercedes to them! They are very thorough and keep you informed throughout the repair process. I highly recommend taking your Mercedes to them! More
This REVIEW for Elania Tartaglia for my Interaction to Initiate a RV recall Coachmen Prism on 9/5/23.. I am the owner I drove down from Delaware. My RV was being stored@ ALL ABOVE STORAGE ! I needed a to Initiate a RV recall Coachmen Prism on 9/5/23.. I am the owner I drove down from Delaware. My RV was being stored@ ALL ABOVE STORAGE ! I needed a tow to Mercedes Melborne.. I was not recieving clear direction from Reps on phone .. my RV was not driveable ! Elania, addressed my concerns in professional manner, securing an approved tow.. SHE solved previous denials & navigated a positive Solution... My RV was towed to Melborne..ALL recall & maintenance are being addressed.. Elania Tartaglia made it happen.. SHE IS AN ASSET AS A REP/AGENT FOR MERCEDES BENZ ! Please confirm to me that she receives this POSITIVE REVIEW BY .. e-mail.. ty John J Williams williamsjjw1949@aol.com ps Adam Fleshman is handling my recall & requested maintenance More
Great sales and very poor service by arrogant personnel. Waited ten minutes outside before anyone in a bay opens the door. No use of customer name or engagement. Same problem three weeks ago. If you are Waited ten minutes outside before anyone in a bay opens the door. No use of customer name or engagement. Same problem three weeks ago. If you are looking for exceptional or even mediocre service, go elsewhere. Raymond as manager shower zero interest in these issues. More