Mercedes-Benz of Morristown - Service Center

I was greeted upon driving into service area by a nice young man. My service advisor, ed Salawan, was very helpful in explaining everything to me and providing me with great service. They found several young man. My service advisor, ed Salawan, was very helpful in explaining everything to me and providing me with great service. They found several small problems with my car and showed me how they could end up being big problems if I didn't address them. I recommend this dealership over any other in northern nj. More

This is by far the worst service I have ever received. Not only do they take forever to fix my car, they make mistakes and refuse to accept responsibility for it. It took them more than 30 days to repair Not only do they take forever to fix my car, they make mistakes and refuse to accept responsibility for it. It took them more than 30 days to repair a dent in my car because they did not check the alignment of my car the first time and had to order car parts weeks after their initial assessment. My insurance only covers 30 days for a loaner car, yet Mercedes refused to accept responsibility and loan me another car, costing me extra hundreds of dollars because they needed over a week extra to fix my far. Customer service is absolutely disgraceful. They are completely disorganized and do not do anything that they say they will do. I cannot tell you the number of times that I have called to check up on the progress of my car only to be put on hold for 20 minutes and then to be told that it would take a few more days longer than they had said the last time I checked. Additionally, nobody will return your phone call if you ask someone to leave them a message. If you leave them a voicemail, they will not call you back either. Mercedes of Morristown gives by far the worst service that I have ever experienced. More

The advisors are the best but the dealership is not interested in safety. I had a leaky front shock and simply because it would have cost them a small amount of money to insure my safety refused to rep interested in safety. I had a leaky front shock and simply because it would have cost them a small amount of money to insure my safety refused to replace both front shocks. No other manufacturer recommends EVER replacing one front shock. Mind you I GUARANTEE if they were NOT under WARRANTY they would have INSISTED that both be done but because they were under warranty they are adamant that it's perfectly normal and acceptable to do one. Now we CANNOT wait to get rid of this car and we will NEVER go back unless it is for FREE warranty work. Of course we will NEVER, EVER TRUST THIS dealer, but when it comes to warranty work either we trust them or we pay for the work! More