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846 Reviews of Mercedes-Benz of Natick - Service Center
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January 20, 2016
Awesome Service I would highly recommend Mercedes-Benz of Natick. The service is top notch. Whenever I need anything Victoria Bronchtein takes exceptional care of me. I would highly recommend Mercedes-Benz of Natick. The service is top notch. Whenever I need anything Victoria Bronchtein takes exceptional care of me. I never need to worry. My car comes back as promised and always on time. Whatever the issue may be it is always resolved in a timely fashion. Victoria is truly the best. I really appreciate all her work on my behalf. More
by Jen903
Employees Worked With
Victoria Bronchtein
Helpful May 10, 2015
Excellent sales,services and Facilities I purchased 3 cars from this dealer in the last 15 years (2 new cars and when it was Foreign Motors West and a certified used car this year.} Through I purchased 3 cars from this dealer in the last 15 years (2 new cars and when it was Foreign Motors West and a certified used car this year.} Through out this time I have serviced the cars at the dealer. The dealer's facility is about 15 miles from my home. My loyalty is principally the result of the quality and the continuity of the personnel from both sales and services that I,ve worked with (same sales person and same service advisorfor the last 11 yyears). My satisfaction has been reinforced by the upgraded facilities and services provided since the dealer became part of Herb Chambers group. More
by Sheldon Baron
Employees Worked With
Suzanne Daniels
March 30, 2015
Promises not kept This is a small thing, but annoying because it was part of the sales pitch--A free car wash with a service appt. I left the car for 3.5 hours for a si This is a small thing, but annoying because it was part of the sales pitch--A free car wash with a service appt. I left the car for 3.5 hours for a simple safety recall appt. I arranged to be picked up and dropped off by a friend. The car was serviced but not washed as promised. A call to me to say the car would not be ready by the time promised would have lessened my dissatisfaction. On weekends, it's impossible to get the car washed. Herb, don't claim to give a service that you can't deliver. More
by Patty
Employees Worked With
no employee name given
June 19, 2014
Service Suzanne was totally responsive to all our questions and needs. Very attentive to needs and problems. Work done correctly and on time scheduling of ser Suzanne was totally responsive to all our questions and needs. Very attentive to needs and problems. Work done correctly and on time scheduling of service and loaner use done according to my needs More
by Jcoll0195
Employees Worked With
Suzanne Daniels
March 07, 2013
I had a problem with my car. I called and spoke to Dan Bolton (Service Mgr). He was able to resolve my problem the same day with very short notice. I would definitely recommend the service dept at Mercede Bolton (Service Mgr). He was able to resolve my problem the same day with very short notice. I would definitely recommend the service dept at Mercedes of Natick. More
by javx5
February 27, 2013
My car needed routine service. Dan Bolton and his service department arranged to have my car picked up, serviced and returned to my home while I was away on vacation in Hawaii. Thank you Nylah Kourieh for ma department arranged to have my car picked up, serviced and returned to my home while I was away on vacation in Hawaii. Thank you Nylah Kourieh for making sure the appointment was not forgotten. I would highly recommend the service department at Mercedes Benz of Natick. More
by ilstvv1966
June 07, 2012
Aubrey Makham , service advisor, provided proactive, Aubrey Makham , service advisor, provided proactive, courteous service when I arrived without an appointment for non functional climate control air c Aubrey Makham , service advisor, provided proactive, courteous service when I arrived without an appointment for non functional climate control air conditioner blowers in my MB S550. Diagnosis made by service, and advised not to travel on trip without functional defroster system. Since traveling for app week and departing the next morning, and needed space, Aubrey Makham immediately suggested to provided high quality service car for the trip. MB G series automobile was arranged for my trip. The entire service process was efficient, considerate, problem solving, and given in the highest professional manner. More
by Lnorris
Employees Worked With
Aubrey Makham, Aubrey Markham
May 23, 2012
I recently had a problem with my 2003 E320. I called Steve Boston and left a message for him who I purchased the car from and explained my situation. Within hours I received a call from Steve Boston who Steve Boston and left a message for him who I purchased the car from and explained my situation. Within hours I received a call from Steve Boston who was on a day off along with the assistance of Fred Romsey and Tom Bolton that they solved my problem which was a costly part that was no longer under warranty.The attention I received with my problem was extraordinary. I've dealt with Steve Boston and the staff at the Natick dealership several times in the past and they always make you feel like your family. I would recommand this dealership to anyone. Thanks again for the outstanding service that you provide. More
by JimmyD430
June 16, 2010
From the moment I walked onto the vehicle display I felt extremely welcomed at this dealership. Ms. Turmenne met me with a warm greeting and handshake while wecoming me to Mercedes Benz of Natick. Heather, extremely welcomed at this dealership. Ms. Turmenne met me with a warm greeting and handshake while wecoming me to Mercedes Benz of Natick. Heather, speaking very proudly, let me know this is a Herb Chambers dealership. I was most impressed by Ms. Turmenne's product knowledge of the various models in inventory. When I decide to buy I will return to this dealership. More
by jerry44444444
Employees Worked With
Heather Turmenne
May 26, 2010
Where else could you go to get an oil change that takes more than 2 hours? Reps don't care about u. They just want to sell u unnessesary services. What a complete waste of time and money. For Mercedes the more than 2 hours? Reps don't care about u. They just want to sell u unnessesary services. What a complete waste of time and money. For Mercedes the building itself seemed more fit for a Chevy's dealership. Crappy waiting areas and interior. No one EVER greeted me first. Always had to chase someone to ask anythig at all. The place is NOT busy at all. Lots of jokes and chattings going around between employees. Frankly have been to toyota dealerships and had a more pleasent experience. ThoU all dealerships overcharge their services anyway. If u r gonna ask me to pay $350 for an oil change and some light checking on the vehicle that any local shop can do, at least give me a nice place to wait and some smiles wouldn't hurt either. More
by Phelix
Employees Worked With
Not sure the name. Was never given to me.
