Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Caiya Davis was very rude and unprofessional. She kept telling me throughout my visit that they close soon and then that they close in an hour. I requested to speak to a manager several times. Ca She kept telling me throughout my visit that they close soon and then that they close in an hour. I requested to speak to a manager several times. Caiya Davis just ignored my request. I had to walk over to a sales person to ask for help in dealing with this situation because Caiya Davis was very dismissive and gave me a lack of information pertaining to my vehicles repairs and warranties. I would definitely like to speak to the General Manager about my visit on Saturday, October 14,2023. More

Yesterdays service was very different! Just when you thought the last person had a non-caring attitude…this person was not knowledgeable at all of the process I was even asked (for the f Just when you thought the last person had a non-caring attitude…this person was not knowledgeable at all of the process I was even asked (for the first timeH if I wanted a car wash🙄 More

Omar was great in explaining the service I requested. He was very professional and kind. He was very professional and kind. More

Chris and Thomas were great help give them raise and it’s very convenient location for us and Chris is very helpful person it’s very convenient location for us and Chris is very helpful person More

Service Manager Frank DeVita always professional and accommodating. I am very happy with the overall service experience. accommodating. I am very happy with the overall service experience. More

Top tier service from beginning to end! I highly recommend. Mercedes Benz of Orange County. I highly recommend. Mercedes Benz of Orange County. More

Mercedes-Benz did zero to help me with the loss of my car, which basically was a negligence on Mercedes-Benz part car, which basically was a negligence on Mercedes-Benz part More

On two recent visits I was overcharged based on staff shortage and their equipment failure shortage and their equipment failure More

Everyone was professional and accommodating. Found the problem and repaired it. Van was returned clean. Found the problem and repaired it. Van was returned clean. More

My car went in for a scheduled routine serve B, which was completed in 2 days. After it sat at the dealership for nearly 3 months waiting for the windshield wiper motor to be replaced which was found during completed in 2 days. After it sat at the dealership for nearly 3 months waiting for the windshield wiper motor to be replaced which was found during the service. There was no communication with me unless I constantly called to check on the status. I was met with attitude and rushed off with no answer or update each time. They could not even provide me with a comparable loaner and 3 months without my truck with a child is a big inconvenience. They did not seem to care or have any concern. It was not until I called corporate to get answers that I was taken somewhat seriously. Corporate decided to grant me a good will payment to cover my car payment for 2 months which went to the dealership and I never saw. I questioned the dealership and was told they have nothing to do with corporate and I would have to deal with them. Just one run around after the other it seems like. More