Frankie Devita

Very courteous, and professional service. They were able to address the problem with my sprinter van and perform the work under warranty. They were able to address the problem with my sprinter van and perform the work under warranty. More

by HHCRUICK311 Verified Customer Verified Customer

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Most professional and wonderful service ! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! More

by JULES4074 Verified Customer Verified Customer

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First and foremost Mercedes-Benz is always presentable and Omar was professional. He keeps updated on present situation with your service. Thank you Omar. and Omar was professional. He keeps updated on present situation with your service. Thank you Omar. More

by nyindera Verified Customer Verified Customer

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The sales Manager went above and beyond to ensure the work and repairs done for my vehicle and great customer service work and repairs done for my vehicle and great customer service More

by kerker241 Verified Customer Verified Customer

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The service was very good and on time as promised. . the recall was done as promised . the recall was done as promised More

by WERNER H.FROST Verified Customer Verified Customer

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Happy with the service. Not happy about the two tires wearing out with only 24000.00 miles on the car. Not happy about the two tires wearing out with only 24000.00 miles on the car. More

by burbage111 Verified Customer Verified Customer

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The representative was professional and courteous. He provided detailed assessment of the vehicle with concise recommendations. He provided detailed assessment of the vehicle with concise recommendations. More

by CASSANDRAMCKOY Verified Customer Verified Customer

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I came in as a new customer with a very unique problem and was taken through the ringer by your service manager. Never return again. and was taken through the ringer by your service manager. Never return again. More

by BRIMASON14 Verified Customer Verified Customer

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Very disappointed in this location. I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it alread I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it already needed an alignment. 2 Months later i had a nail in my tire and needed it replaced, they told me again that the car needed to be aligned. We did the tire replacement with them. Then in April, scheduled the 2nd service (schedule B) and was told again that the car needed alignment and that the back tires needed to be replaced. I am not a crazy drive and in 35 years of driving, I have only needed to have my car aligned a couple of times. I feel that there are a couple of possibilities that may have happened. A, they never did the alignment properly the first time, over inflated my tires to increase the terrible wear in them and needing them to be replaced much sooner than usual. Only getting 16K on the back tires for tires that should get 40k in wear. B, There is a known issue with this model and not having enough adjustments on the car which make it go out of alignment more often. C, this is their way to con people into spending more money on their already very expensive services. Either way, this is really ridiculous. Also, they would not do my safety inspection because of the tire tread. I felt this was another attempt to get more money out of me again. Even though there was still tread on the tires, and another location had no problem doing the safety inspection, this is what they tried to get away with. The service also took a very long time to complete. I dropped my car off on Thursday morning, no communication throughout the day, an email the following day to try to add extra services to the car and it wasn’t until 4pm on Friday that I had to call and check on the status of my car at which point the service was finally complete. More

by JD Verified Customer Verified Customer

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The staff are very knowledgeable and helpful with every detail of my transaction. It was a pleasure doing business at this location. detail of my transaction. It was a pleasure doing business at this location. More

by MGOLDBERGER1 Verified Customer Verified Customer

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