Mercedes-Benz of Paramus

Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More

Inquired about pre owned C class This gal Francis full of excuse Over 24 hours no response on my request Never will go there Big place like this Going to Caldwell instead Lost my year end business of excuse Over 24 hours no response on my request Never will go there Big place like this Going to Caldwell instead Lost my year end business More

My experience at Mercedes Benz of Paramus was great nice people SUV was in great shape bought SUV people SUV was in great shape bought SUV More

First, I would like to start with the fact that Michael Mutter provides exceptional customer service. He goes above and beyond, what a typical sales manager does. But he is not typical. He searched for a c Mutter provides exceptional customer service. He goes above and beyond, what a typical sales manager does. But he is not typical. He searched for a car for me, located it, went and delivered it to me and always answered my emails and questions very quickly. My wife and I have been buying cars from this dealership, for over 12 years and would not consider any other dealership. Mercedes of Paramus and Michael Mutter, keep doing, what you do best. My hats off to you. From a always satisfied customer Anthony Scerbo More

They called me on Thursday evening and told me the car I wanted was available n set an appointment for Saturday morning. I called Saturday morning before leaving New York to make sure the car was still avai wanted was available n set an appointment for Saturday morning. I called Saturday morning before leaving New York to make sure the car was still available and was told it was. Less than an hour late at the dealer, they tell me that they notified me by text that the appointment was canceled the day before and that the car was sold. I NEVER received a text. Furthermore a phone message was left on my phone at 9:40a on Saturday when my appointment was for 9:30a. They are either completely dishonest or a disorganized mess, either way I spent over $50 in tolls n gas and hours in traffic for nothing due to their total disregard. I had read another review stating something similar which is why I called that morning to double check, but still to no avail so beware! More

Offered to buy my car but then jerked me around with last minute negotiations and xx. Adam M. in used cars is not to be trusted. Do not go into Mercedes-Benz of Paramus and deal with their used car dept. minute negotiations and xx. Adam M. in used cars is not to be trusted. Do not go into Mercedes-Benz of Paramus and deal with their used car dept. More

Very professional and efficient service Very professional and efficient service Very professional and efficient service and efficient service Very professional and efficient service More

It's was great experience They did best job Best experience, nice services, very nice environment experience, nice services, very nice environment More