Megan Marcotte

Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More

Helpful 9

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If you could avoid this dealership, you should. I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associ I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associate was so terrible that management had to intervene. Megan, one of the sales managers, was extremely professional and helpful in trying to turn my experience around and is honestly the only reason I gave them another try. Richard, Craig, Nick and Onix are also phenomenal when it comes to how they treat customers. They all were delightful to work with. However, Dennis the sales manager is a completely rude and condescending individual who lacks empathy and basic customer service skills. How he even became a manager is beyond me. More

by SadiyaB Verified Customer Verified Customer

Helpful 4

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Excellent service. Attentive to customer needs. I had great service and buying my certified car and extended service maintenance too. Attentive to customer needs. I had great service and buying my certified car and extended service maintenance too. More

by RMATT43 Verified Customer Verified Customer

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Good service good people and perfect customer service in dealership of Paramus New Jersey. Thank you. dealership of Paramus New Jersey. Thank you. More

by grisha176 Verified Customer Verified Customer

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Great service had a great experience Onix was great and made me feel like family made me feel like family More

by waldemarwyszomierski Verified Customer Verified Customer

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Amazing experience. Everybody treats you the way you want to be treated when looking for a car. No tricks, no games. Went to many dealerships and none of them touched th Everybody treats you the way you want to be treated when looking for a car. No tricks, no games. Went to many dealerships and none of them touched this one in customer service or the final deal. I’d give ten stars if I could. More

by SCHNIGBOY Verified Customer Verified Customer

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leasing a new c-class This is my 4th lease in the last 10 years from MB of Paramus. Very nice people to work with.. I would have no problem to recommend this dealership t This is my 4th lease in the last 10 years from MB of Paramus. Very nice people to work with.. I would have no problem to recommend this dealership to my friends and family Carmine More

by C.COVINO Verified Customer Verified Customer

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Superb Customer Service Very professional and personalized service from Jieun. She quickly and efficiently took care of all the details so I could drive out with the perfect Very professional and personalized service from Jieun. She quickly and efficiently took care of all the details so I could drive out with the perfect E350 that very same afternoon. I definitely would recommend this dealership and would purchase another vehicle there in the future. More

Helpful 8

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