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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,133 Reviews
Call Service Center (972) 599-0909

1,133 Reviews of Mercedes-Benz of Plano - Service Center

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September 08, 2022

Very curteous service. Happy for it. Will recommend to friends and family. Will choose this placr More

by spayyagari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xxxxx
Report | Print
Sep 08, 2022 -

Mercedes-Benz of Plano responded

spayyagari, thank you for noting very courteous service with us! We appreciate your note and look forward to your future visits. See you next time! Best wishes.

Helpful
September 08, 2022

Great job by all staff from the people that greet you to the person that handles the loaners and the service advisor More

by Mjglover48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Sep 09, 2022 -

Mercedes-Benz of Plano responded

Mjglover48, thank you for sharing 5-star praise! We're glad to hear our team all did a great job! We appreciate your endorsement. See you next time. Best wishes!

Helpful
September 08, 2022

Mercedes-Benz of Plano service team consistently go the extra mile to provide an exceptional customer service experience each and every time I visit. Great job team!! I highly recommend Mercedes-Benz of Pl More

by Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2022 -

Mercedes-Benz of Plano responded

Guy, thank you for servicing with us and taking the time to share that our team goes the extra mile for you. We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

Helpful
September 07, 2022

Service was very quick and was done ahead of time quoted. The waiting area had good coffe and snakes which made it easier to wait. More

by Dervin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Mercedes-Benz of Plano responded

Dervin, thank you for sharing 5-star praise! We're happy to hear our team provided quick service! We appreciate your endorsement. See you next time. Take care!

Helpful
September 07, 2022

Very professional doing good job keep it up taking good care of customers really like it More

by basheer hasanali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
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Sep 08, 2022 -

Mercedes-Benz of Plano responded

basheer hasanali, thanks for your praise and mention of working with Jeff in service. We appreciate your feedback and look forward to earning the fifth star on future engagements. See you next time. Thanks again!

Sep 08, 2022 -

basheer hasanali responded

You are welcome

Helpful
September 07, 2022

To long of a wait at the drive through. Also if been told it takes 2 to 3 weeks for an appointment to service my sprinter. More

by moekayyal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Helpful
September 06, 2022

We were under promised and over delivered with our repair. They got it in before my actual appointment and returned quickly. More

by josh_nassef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery
Report | Print
Sep 06, 2022 -

Mercedes-Benz of Plano responded

josh, thank you for sharing 5-star praise! We're happy to hear our team under promised and over delivered during your service visit! We appreciate your endorsement. See you next time. Take care!

Helpful
September 05, 2022

I had an amazing experience with my advisor Manny. He answered all my questions and kept me updated on the status of my car along the way. He provide superb service. More

by Brooke1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Report | Print
Sep 05, 2022 -

Brooke1216 responded

Manny was excellent! 5 stars isn’t enough

Sep 06, 2022 -

Mercedes-Benz of Plano responded

Brooke1216, thanks for your 5-star review! We're glad to hear Manny provided superb service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

Helpful
September 04, 2022

The service was good , I didn’t understand why it took so long but I guess you really were that busy More

by Jerome.brister
Recommend Dealer
Yes
Employees Worked With
Alexandro Alvarez
Report | Print
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Jerome, thank you for sharing 5-star praise! We're pleased to hear our team provided good service! We appreciate your endorsement. See you next time. Take care!

Helpful
September 04, 2022

Professional courteous kind great people I appreciate the service received from the team Thank you…. I would Definitely recommend Mercedes Plano team!🙏🏾 More

by Char
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Char, thank you for sharing 5-star praise! We're glad to hear our team is professional, courteous and kind! We appreciate your endorsement. See you next time. Thanks again!

Helpful
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