Mercedes-Benz of Portland

Great customer service. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. They were able to get me in on short notice, kept me up to date on the status and provided a Lyft ride both ways. Would highly recommend. More

Before I went I call in to get a part reprogram the dude who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 j who help me named cris or sum said was gonna be 500$ and I told him to get me next week and he did so I went next week and he wanted to charge 700 just to take off the bumper and to put the new part which was to over priced for me bc and he said they were gonna take 3 hours js to take the bumper off si I try talking to him about the price and he said “I don’t want to argue” when i was trying to talk things bc it was to overpriced and I thought I wasn’t fair so the experience with him was very poor and upset because he didn’t try to help me out or try to talk things through idk if he’s a bad day but that is not a cool way on trying to help out customer with their car. More

Mo went above and beyond to help me with my service and was available for all of my questions. Have not had such good service before 15/10 was available for all of my questions. Have not had such good service before 15/10 More

On April 19 I brought my car to the service department because of erratic/rapid/alarming speed reduction while traveling in cruise control. An electronic check indicated that the cruise control was opera because of erratic/rapid/alarming speed reduction while traveling in cruise control. An electronic check indicated that the cruise control was operating as designed. On May 3, I picked up my car from service again for the same reason, having been left to be test driven to see if the same rapid speed reduction recurred. During the 9-mile test drive the spontaneous reduction did not repeat. Therefore, the cruise control was declared operating as designed I have taken my cars to MOP for over 25 years and each service representative has been very professional, with a pleasant approach to discussion of any issues and questions I have presented. However, my experience with Chris Scorcio was an exception to that. When I talked with him about the conditions in which my car behaved erratically while in cruise control on a 3,000 mile trip across 5 states) He became argumentative over the highway speeds I traveled, questioning whether I even know with accuracy the speed limits posted where we were driving (i.e., 70 mph and above). His inaccurate point being that there is nowhere in Oregon, for example, where 70 mph is posted/allowed. Oregon and other state’s speed limits, as indicated on the internet, say otherwise. He appeared to me to be very arrogant in his self-perceived expertise and I saw him as quite ageist in his conversation with me, implying that I didn't have any sense of how cruise control works. This car I own now is the latest in the line of four Mercedes I have owned with cruise control. I had watched during that trip for obstacles ahead and close to the highways, changes in posted speed limits, vehicles in front and anything else that would suggest an appropriate response from the cruise control. He even, as the Repair Order Detail states wrote: "note, recommend client to read operators manual for the basic operations of DISTRONIC PLUS". I found this insulting. If I ever bring my car to MOP again, I will not have Chris as my service advisor More

Poor customer service, came in for a window repair and the mechanics messed with something else and broke the mode dial. came in and wanted to charge me for diagnostic and to fix it. Chris has no customer the mechanics messed with something else and broke the mode dial. came in and wanted to charge me for diagnostic and to fix it. Chris has no customer service experience. More

Great experience this time! Car was finished under expected target time, and price was under the approximate quote. Customer service agent was very professional and kind. Car was finished under expected target time, and price was under the approximate quote. Customer service agent was very professional and kind. More

Mercedes service has been helpful, courteous and willing to work with me on repairs. The service reps are great! to work with me on repairs. The service reps are great! More

Shorthanded and I would like to talk to a person when I make an appointment not a n AI. Everyone is polite and the lounge area is nice. I do not like the fact that I am having a problem with my car since I make an appointment not a n AI. Everyone is polite and the lounge area is nice. I do not like the fact that I am having a problem with my car since I had it serviced and no one is answering my texts to address the issue. I also know that the check list they say they performed is not trustworthy. I know my windshield washer hasn’t worked for at least a year and it was checked as okay.so why even say you preform the check? I’m sorry if this is so negative . I have been previously been happy with the service except for the cost. I have bought 2 Smart Cars from this center but now that Mercedes no longer sells them I feel like they want to sweep us under the rug. More