Alexander Ramsey
Alexander Ramsey at Mercedes-Benz of Portland
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Alexander Ramsey

Parts Managerr

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.7
15 Reviews
4.7

15 Reviews

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15 Reviews of Alexander Ramsey

April 13, 2024

Dealership Rating
Employee Rating

Clean facility,well played out. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. More

by UAANDABC67
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 19, 2024

Mercedes-Benz of Portland responded

We appreciate your feedback and are glad to know you had a positive experience with our sales team at Mercedes-Benz of Portland. We're sorry for the inconvenience regarding phone service in our service department, if you have any questions that have not yet been addressed please consider reaching out to me directly when convenient. Eric Trueblood - Service Manager - 503-228-8351

October 26, 2023

Dealership Rating
Employee Rating

I like going to MB Portland to get my car repaired or serviced. I trust my Service Advisor and the Technicians. Plus they have snacks in case I get hungry. Thank you, Mark Tower! More

by CREEK744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

Mercedes-Benz of Portland responded

We're glad to know you trust our team at Mercedes-Benz of Portland for your car's needs. It's always a pleasure serving you and keeping those snacks stocked up! We'll pass along the appreciation to Mark Tower, too. Thanks for sharing this review with us!

June 30, 2023

Dealership Rating
Employee Rating

Excellent repair work. Worked hard to find out if stock part. Did other repair work while waiting for part. Worked with 3rd party warranty to cover some of the cost. More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Davis, Mark Tower, Mekonnen Wossene, Brent Tanigawa, Alex Reed , Arthur Dimalanta, Cecelia service advisor.

Jul 03, 2023

Mercedes-Benz of Portland responded

Hello, We are glad to hear you are satisfied with the service our team performed on your vehicle. Thank you for taking the time to share your experience with Mercedes-Benz of Portland. We hope to serve you again!

June 21, 2023

Dealership Rating
Employee Rating

Needed part that was backorder with no availability date. Ecekua and shop foremen was amble Timo find part. Also worked with 3rd party warranty company. Repairs done speedily once part was found. More

by WOLFSONS
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mekonnen Wossene , Arthur Dimalanta, Cecilia service advisor.

Jun 23, 2023

Mercedes-Benz of Portland responded

It is so great to hear that our team here at Mercedes-Benz of Portland was able to find the part and do the repairs quickly for you. Thank you for the positive feedback, it was a pleasure working with you and we hope to see you again.

June 14, 2023

Dealership Rating
Employee Rating

Always friendly, excellent communication complete service. Fair prices. Service completed as soon as possible given parts availability More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns, Mark Tower, Mekonnen Wossene, Brent Tanigawa, Alex Reed , Arthur Dimalanta, Cecilia service advisor.

Jun 15, 2023

Mercedes-Benz of Portland responded

Thank you for sharing this kind shoutout for both our service and parts teams. We will always be here to provide you with friendly, communicative and fair service. Until your next visit, safe travles.

April 24, 2023

Dealership Rating
Employee Rating

Excellent repair service on my ML500. Brakes fixed first time correctly. Thanks to Mark Tower and Mokonon More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Tower, Mekonnen Wossene, Brent Tanigawa, Alex Reed , Arthur Dimalanta

Apr 28, 2023

Mercedes-Benz of Portland responded

Thank you for trusting our team to service your ML500. Mark and team are happy to know your brakes have been operating correctly, and we hope you will be returning to Mercedes-Benz of Portland for any future needs.

March 20, 2023

Dealership Rating
Employee Rating

Needed to replace a OEM command system which is no longer available through Mercedes. Had to buy a used one online. Mark made sure I was able to get the correct codes to salivate the system. It took me a More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2023

Mercedes-Benz of Portland responded

Thank you for trusting our team at Mercedes-Benz of Portland to help you get this resolved! We are more than happy to have remained patient throughout the process and would like to thank you for this as well. Should any future maintenance needs arise with your vehicle, please don't hesitate to give us another call.

January 06, 2023

Dealership Rating
Employee Rating

I’ve purchased 6 Mercedes from this dealership. It’s fun to go there because of the positive atmosphere. Kenny Levias is my salesman. He’s tops More

by Cindy Ludwig
Purchase Time
Recommend Dealer
Yes
Jan 09, 2023

Mercedes-Benz of Portland responded

Hi Cindy, it is great to see the feedback you have shared for our team! We truly appreciate your loyalty to us here at Mercedes-Benz of Portland, and look forward to each of your visits with us. We will be sure to share your kind comments with Kenny, and hope to see you again soon!

January 04, 2023

Dealership Rating
Employee Rating

All work done correctly. Car finished ahead of schedule.Good communication. Only recommended service that was truly necessary. Thanks Mark and team. More

by WOLFSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Tower, Mekonnen Wossene, Brent Tanigawa , Arthur Dimalanta, Brandon Godbey

Jan 05, 2023

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland. Our team is happy to have provided quality, communicative and pressure-free service! If there is anything we can do to help in the future, please don't hesitate to contact our team.

December 31, 2022

Dealership Rating
Employee Rating

Very friendly and thorough. Parts were an issues but were forthcoming on the process and timeframe. Very happy overall More

by MACKEYA_CPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2023

Mercedes-Benz of Portland responded

Hello Mackeya, We appreciate your business and patience here at Mercedes-Benz of Portland and are glad to hear your overall experience went well. Thank you for complimenting our friendly, thorough assistance. Come back and see us again whenever we can be of service.

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