Mercedes-Benz of Princeton

My wife and I recently worked with Paul Lai on a new 2012 GL 450. Our experience with Paul was superior. He recognized that we were educated consumers and was able to talk us through the Pros and Cons of o GL 450. Our experience with Paul was superior. He recognized that we were educated consumers and was able to talk us through the Pros and Cons of our outstanding decisions. When it came to price, Paul was transparent and was empowered to negotiate with us directly at his desk. We walked away from our initial encounter wanting to do business with Paul, but felt we owed it to ourselves to visit at least one more dealer. After seeing Paul we went to a very high-volume dealer ~30 miles north of Princeton MB. Our experience could not have been more different that the one we had with Paul. The negotiation process long and drawn out with multiple visits to the Manager's desk. The sales person seemed much more focused on telling us what the market was like rather than listening to our needs. During his last visit to the Manager, my wife and I agreed that we would return to Princeton MB and do the deal with Paul - even if this dealer's price was better. Fortunately the bigger dealer's final price was still higher than Paul's. We happily closed the deal with Paul and continued to receive the same level of personalized, warm service that we appreciate. I cannot say enough about Paul and the experience we had a Mercedes Benz of Princeton. I suspect we will be customers for life. More

Arno is the #1 reason why I got a new car from MB. His Customer Service is what I was looking for. Thanks again Arno Customer Service is what I was looking for. Thanks again Arno More

This is the 4th vehicle we got from Paul. He is very professional, knowledgeable, friendly and easy to work with. He always tries his best to satisfy our requests. My husband and I fully trust him. We h professional, knowledgeable, friendly and easy to work with. He always tries his best to satisfy our requests. My husband and I fully trust him. We have been to other dealerships before and still think that Paul is the most honest person to buy our cars from. I will definitely refer my friends and family to him. More

Paul Lai has created the best options on my 4th 300c,pleasant,courteous,efficient, professional in every way.I have dealt with Paul on my previous lease.A true asset to MBPrinceton. 300c,pleasant,courteous,efficient, professional in every way.I have dealt with Paul on my previous lease.A true asset to MBPrinceton. More

I am particularly pleased with Mr Lai who also worked with me during my interaction about my previous MB car. I strongly recommend him to my friends. with me during my interaction about my previous MB car. I strongly recommend him to my friends. More

Excellent service; Highly considerate and reliable to individual customer's needs and circumstances. Provided informative advice on leasing options and very competitive pricing. Highly recommed. individual customer's needs and circumstances. Provided informative advice on leasing options and very competitive pricing. Highly recommed. More

Our recent buying experience was smooth & easy.Thanks to Paul for his exceptional customer service. We could not have had it any other way.Being our first leased vehicle ,my husband and I had many questi to Paul for his exceptional customer service. We could not have had it any other way.Being our first leased vehicle ,my husband and I had many questions.Paul answered them all to our satisfaction and delivered on all his promises to complete the the buying process.His offer to provide operating instructions on my older MB was very much welcomed & appreciated. We will definitely go back to the dealership for any future needs. More

This was my first lease of a Mercedes and the entire process was seamless thanks to the highest level of customer service provided by Guy Bertone. He was professional, friendly and caring. Guy went ou process was seamless thanks to the highest level of customer service provided by Guy Bertone. He was professional, friendly and caring. Guy went out of his way to help me from start to finish. There was no pressure and he got me a competitive offer. Guy took the time to answer all my questions and ensured I understood the entire process. I would DEFINITELY recommend Guy. More

Paul always works hard to get me what I want. He's easy to work with, professional and overall a great guy. I would recommend working with Paul to anyone who reads this review. to work with, professional and overall a great guy. I would recommend working with Paul to anyone who reads this review. More

Doug Greces did an outstanding job. He is extremely knowledgable and respectful of our wishes but provided guidance as appropiate. He also provided outstanding service after we purchased the car and i knowledgable and respectful of our wishes but provided guidance as appropiate. He also provided outstanding service after we purchased the car and is a model for ideal customer service. More