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Mercedes-Benz of Princeton - Service Center

Lawrence, NJ

4.9
1,224 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service. Schedule a Service Appointment today, or review our great service specials. If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos. If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.

2910 U.S. 1

Lawrence, NJ

08648

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1,224 Reviews of Mercedes-Benz of Princeton - Service Center

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December 20, 2014

Dealer will not honor new car warranty I have owned Mercedes-Benz vehicles for over the past 10 years getting a new vehicle ever 2-3 years. I have never had a need for warranty repair until More

by CraigM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 30, 2014 -

Mercedes-Benz of Princeton responded

We were sorry to inform you that we were unable to perform the needed repairs to your vehicle at this time. As previously discussed with you, upon inspection of the engine to determine failure it was found that there was a large amount of sludge in the crankcase, camshaft covers and oil filter housing. As we would like to perform the necessary repairs needed, it has been determined by the factory [Mercedes-Benz USA] that the engine failure is due to lack of maintenance and has declined coverage of any kind. We understand that this is an unfortunate situation and look forward to a resolution to this issue in the near future. We thank you in advance for your understanding, Joseph Hobbs Internet Manager Mercedes-Benz of Princeton jhobbs@mbprinceton,com 609-771-8040

November 13, 2014

Thanks Linda Tague Linda is the best - we so enjoy seeing Linda and knowing she will take care of all our needs - Thanks for always making us feel so special and ensurin More

by Beatrice F1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 13, 2014 -

Mercedes-Benz of Princeton responded

We appreciate that you took the time to write a review. We are very glad that Linda was able to take care of your needs in our Service Department. If there is anything we can help you with in the future, please let us know.

November 04, 2014

Excellent! I am very appreciative of the service I recently received in the Service Department. Jeff Hirthler went out of his way to help me on very short notic More

by workcar95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 10, 2014 -

Mercedes-Benz of Princeton responded

Thank you for your review. We are delighted that Jeff in service & Arno in sales are able ti be there for you.

October 23, 2014

Scheduled maintenance Brian McCoy is exceptional. He is very pleasant to work with and knows his customers. I really like the new text messaging confirming the appointmen More

by juliesill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Knobloch Sr.
Oct 24, 2014 -

Mercedes-Benz of Princeton responded

Thank you for submitting a review. We are happy that Brian’s expertise helped you in your decision to service your Mercedes-Benz at Mercedes-Benz of Princeton. We are glad to provide you with a great experience every time you come back. wow 10 years Thanks!!

October 19, 2014

service This was my first service visit and I was very happy. The process was quick & easy. There was someone there immediately to take care of me and every More

by 01robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 21, 2014 -

Mercedes-Benz of Princeton responded

Thank you for your feedback. We are very glad that we were able to take care of your needs in our Service Department. If there is anything we can help you with in the future, please let us know.

October 18, 2014

We prefer Chinese service It is pretty difficult to associate in English for us. So it would be better if you have Chinese employees so it will be easier for us to communicate. More

by xin.lu.5074644
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 21, 2014 -

Mercedes-Benz of Princeton responded

感谢您对我们的服务部门黎先生检讨始终可用,以帮助所有的翻译。 约瑟夫·霍布斯 网络管理

September 30, 2014

The staff and Linda who worked with me were super friendly MB service center in Princeton was very nice. People there are super friendly and very efficient. I am happy with the overall service I have receive More

by bluejay889
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2014 -

Mercedes-Benz of Princeton responded

We appreciate that you took the time to write a review. We are very glad that we were able to take care of your needs in our Service Department. If there is anything we can help you with in the future, please let us know.

September 27, 2014

excellent customer service Brian M. was great to work with, so nice and courteous. Work was done in a timely manner and he kept me posted with progress via phone, email and tex More

by shanghaimm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2014 -

Mercedes-Benz of Princeton responded

Thank you for submitting a review. We are happy that Brian's expertise helped you in your decision to service your Mercedes-Benz at Mercedes-Benz of Princeton. We are glad to provide you with a great experience!

September 25, 2014

Linda Tague is always very professional and always caring. I love the car and the world class service I get from Linda and her crew. She gets the work done on time and works efficiently and effectively. More

by sama1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2014 -

Mercedes-Benz of Princeton responded

Thank you for your review. We are delighted that Linda was able to accommodate your needs in servicing your vehicle at Mercedes-Benz of Princeton.

September 25, 2014

Great Experience Jeff was great. The work was done professionally and perfectly. The staff made sure I was informed, updated and all of my needs were met. Thanks fo More

by mww9970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2014 -

Mercedes-Benz of Princeton responded

Thank you for your feedback. We are happy that Jeff was able to assist you in the servicing of your Mercedes-Benz. We are glad to give you a top notch experience!

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