Mercedes-Benz of Richmond - Service Center

I'm from out of town and brought my 2017 GLE AMG in without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a r without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a restaurant for lunch, then pick me up. In the meantime they fixed the GLE. All this in a 2 hour time frame. Couldn't ask for better service! More

Christina was super friendly and super helpful. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest. More

Christiana Made the visit especially nice. She really shows she loves her job and gives great customer service. Please keep her. She really shows she loves her job and gives great customer service. Please keep her. More

The service was great, and the repair was done in timely manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. More

Well, I got to know everyone very well and everyone is very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. The very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. They all get 5 stars ! More

Service was good and on time ! I love to going there and hanging out with some of people I have met ! I love to going there and hanging out with some of people I have met ! More

Everyone that I came in contact with at the service department was courteous and had a smile. department was courteous and had a smile. More

Summer is amazing! Top notch service every time. Such a joy to work with and always has a smile on her face! Top notch service every time. Such a joy to work with and always has a smile on her face! More

Courteous, efficient and solved my issue quickly. We’re excellent in communicating with me and giving me options. We’re excellent in communicating with me and giving me options. More

Wonderful service on both cars quick and good service. Been coming to this location since it opened Been coming to this location since it opened More