Mercedes-Benz of Sacramento

In December of 2010, I took my 2008 Mercedes ML350 into Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an ac Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an accident in my vehicle resulting in $6260. damages. They sent our vehicle to their contracted auto body repair shop. This process was estimated to take 3 days. Throughout the next three weeks, four different times, we were asked to personally visit the repair shop and review the repairs while the car was still unassembled. Each time the repairs were not acceptable and each time the car looked worse than the previous review. By January 20, the car was so horrible, it was unacceptable. There were three coats of paint on the entire right side of the car not matching the hood or the rest of the vehicle. There were vertical sanding marks creating a washboard effect on the front door caused by their body shop trying to reduce the amount of paint build up now exceeding factory specifications. The collision shop said they did not have a solution as to how to fix it. We purchased a new vehicle from MB of Sacramento as no other dealership would accept our trade in its current condition. We were forced to accept a low trade-in value on our once beautiful, flawless 2008 Mercedes, now destroyed by them. We hired a professional appraisal group and they estimated we lost $8,019 value because of the damages and poor repairs. We learned later that Mercedes Benz of Sacramento turned around and sold our repaired vehicle as a Certified Pre-Owned Mercedes assuring the new owners the car had never been damaged. The new owners are furious and are now taking action against MB of Rocklin, Von Housen's, their sister dealership. We are asking for a reimbursement for the loss of value on our vehicle. Mercedes Benz of Sacramento is very unresponsive. Even after the involvement of the CA Better Business Bureau and CA Bureau of Automotive Repairs, Mercedes Benz of Sacramento does not return calls when promised and they’re not resolving this issue in a timely matter. We are being forced to take our request to small claims court to hopefully recover our losses. We would not recommend going to Mercedes Benz of Sacramento for the next year (2011-12) as their very own Customer Service Representative told us many cars will be subject to damages during their construction project of expanding their dealership. More