Mercedes Benz of San Antonio

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mercedes Benz of San Antonio:
The salesman was polite on the surface but showed arrogence and lack of knowledge of the vehicle we inquired about.

1. We would like to have a R-class with the 7 seat option and Panoramic roof. He searched MB inventory but apparently don't know how to search for the 7th seat option. Several of the vehicles he shows on the screen has no 7th seat but he insisted that the 7th seat comes standard on R-class even after I pointed out his mistake.

2. He refused to print out specs for various R-class models for us to compare. Don't know what is going on in his heaad.

3. He quoted a higher price on a used 2008 model. Later, when we asked for the price for a new 2008 model with the same spec, he revealed a much low price and refused to explain the price discrepancy. As the old saying goes, Never trust a salesman, especiall when it is a MB salesman.

4. He even didn't bother to ask about our contact information. The attitude is take it now or you don't need to come back.

5. We did the only honorable thing in this situation - buying from MB Boerne. People there are much more appreciative of our business. Btw, as I am working in Austin, I got chance to visit all four dealers in the region - San Antonio, Boerne, Austin, Georgetown. SA MB is clearly the worst.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mercedes Benz of San Antonio:
My wife and myself had dealt with Mike Jones previously in the past and wanted a no-hassle situation again this time around and chose to go back to Mercedes-Benz of San Antonio. The price was on par with the closest competing MB dealership and Mike did a wonderful job making us feel welcomed again with absolutely no pressure. We had coffee while we briefly waited for our vehicle. The most important part of the buying process was our monthly payments Mike managed to get for us. They are exactly where we wanted them to be. There was no up-sale pushing during our purchase and it felt exactly the way buying a luxury car should. We also get our other Mercedes serviced there as well and recommend Brian for your vehicle's servicing.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of San Antonio:
Absolutely the worst, most stuck up dealership I have ever been to. When looking for a new car, I visited the dealer and inquired about what my wife and I were looking for. Instead, we got a speech on what the salesperson thought we should get. When we discussed trading in our vehicle (a competing luxury vehicle), we were offere auction value for the car. When we asked why, the salesman said that there were visible defects on the car. Bear in mind, this car was 12k miles fewer miles than it should have had and not so much as a scratch anywhere. Adding insult to injury, they offered to finance us at a high interest rate and $10k less than we wanted.<br><br>Bottom line: This dealership tried to take advantage of my wife and I.<br><br>End result: We bought a car from their direct competitor the following day and came back in it and picked up our desposit for the Benz we had initially considered buying.

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