I had made an appointment for a noise in the car and was unable to keep it because of a funeral. As I was about to drive back to Long Island, N.Y. in a few days and was concerned about the noise, I stopped in at about 4 pm with no appointment. Brian, the service manager, listened to my description of the sound, took the car for a test drive, found the source of the problem, explained it to me, fixed it and had the car back to me within an hour. I was impressed and would highly recommend this dealership. Thanks again Brian. Best, Leo O'Callaghan.