Having just bought a used E350 Benz from Encore, I needed some warranty work done.
I called this dealership, asked for service and was cycled back to the receptionist three times. I think she went and got someone from the service department who assured me i would get a call back within an hour. That was a week ago.
I called again, two days later and was going around the phone cycle again when I demanded to speak to an adviser. It took ten minutes but finally I managed to talk to someone. My questions about warranty were never satisfactorily answered but I made an appointment.
Unfortunately a doctor's appointment took precedence that day so I went on-line to reschedule. That function on their web site does not work, I discovered. So I called. Received the voicemail, not even a receptionist. I chose the "call back" option. Guess what, NO call back.
When I was shopping for a low mileage used Benz, the salesman could not have been less helpful. In fact I was so pissed off with his attitude I drove straight back to Encore and bought theirs.
I had the same experience over the phone with the M-B of Ft Myers also. I was quite prepared to drive there but the sales manager was so condescending and unhelpful, that Encore got the business.
What's wrong with these guys?
I'm not someone that expects to have the red carpet rolled out for me but these dealerships can't even provide the most basic levels of customer service. Is it too much to expect that someone answers the phone?
I'm going to try the dealers in the Tampa Bay area and see if I can find one that treats me like a customer. What a pain!!!
I Recommend This Dealer:
Did you find this review helpful?