Mercedes-Benz of Scottdale - Service Center

Excellent service - I will be back Jacob Meacham, my service advisor is extremely professional, courteous and friendly. The entire experience was very pleasant. I am very happy with the Jacob Meacham, my service advisor is extremely professional, courteous and friendly. The entire experience was very pleasant. I am very happy with the work and will definitely come back in the future. More

Best service I've ever had I have owned Mercedes Benz cars all my life and experienced the full spectrum of service quality, expense, knowledge, and customer-centeredness over t I have owned Mercedes Benz cars all my life and experienced the full spectrum of service quality, expense, knowledge, and customer-centeredness over the years. I recently moved to Tucson from the East Coast and discovered that the overall experience with Mercedes service was just plain better in all regards except perhaps knowledge. In Tucson, I dealt exclusively with a wonderful service agent named Tina Griffiths. Then I moved the Scottsdale, had a small problem and went to the brand new and truly beautiful Mercedes center there. To my extreme delight, I found that Tina Griffiths was now at the is new facility, and again, provided me with an unprecedented level of service and support. From a dead battery (service car sent to my home in a flash to replace the battery), to curb rash on my alloy wheels, to a major leak of which I was unaware, she took care of each issue with the same speed and attention to detail. I cannot praise Tina or this dealership highly enough. It is, hands down, the best Mercedes service that I've ever enjoyed (some of it on the East Coast was actually abysmal to abusive). I am a truly grateful customer. I would never go anywhere else. More

Never Going Back To Schumacher For as many reasons I did not want to ever work with Scumacher Mercedes Benz, I found just as many for wanting to work with Mercedes Benz of Scottsdal For as many reasons I did not want to ever work with Scumacher Mercedes Benz, I found just as many for wanting to work with Mercedes Benz of Scottsdale. My first experience with MB of Scottsdale required them making a service call on my car. I had run over a bolt and my tire was shredded. I called in to see if I could have someone change my tire. The service associate was there in less then 20 minutes. Tire was changed which allowed me to take the car in to be serviced. As I pulled into the service area of MB of Scottsdale, Tina Griffith was already outside waiting for me. I was so impressed that they saw me coming and were ready to help. By the way, the car I mentioned above with the flat had been purchased at Schumacher. Tina did not even blink an eye where I bought it. Her goal was to meet my needs for servicing the vehicle and make the process painless. She exceeded all of my expectations. I had a loaner in 20 minutes and my car was scheduled to be ready by noon the next day. No surprise, my car was ready(and washed) on time. I was so impressed with the operation that I bought an SL550 the next day from MB of Scottsdale. Always wanted a two seater for the weekends. Again, the process went flawlessly, Tina has and continues to deliver a tremendous customer experience for me. I could not be happier. More

The best service department ever. The manager Maurice is a complete pleasure, and I can't say enough about my Service Advisor Dustin. They held up to their word of a loaner car and to keep me apprised of t a complete pleasure, and I can't say enough about my Service Advisor Dustin. They held up to their word of a loaner car and to keep me apprised of their progress. I highly recommend this place. More

My family and my friends all go to this Mercedes dealer for service regularly. Jacob has been our service tech. He does great work and won't quit till your car is fixed. If you have a problem he will find for service regularly. Jacob has been our service tech. He does great work and won't quit till your car is fixed. If you have a problem he will find it. If you have a noise he will find it. We have purchased a couple of pre-owned vehicles and have been very satisfied. The sales people were helpful and the service department was efficient. Highly recommended. More

Great first time service experience! I had never been to Mercedes Benz of Scottsdale and did not buy my car there. I drove in without an appointment for a concern with my headlight not working. Not only was Mercedes Benz of Scottsdale and did not buy my car there. I drove in without an appointment for a concern with my headlight not working. Not only was I greeted promptly but was introduced to a knowledgeable service rep named Tina. She quickly looked at the headlight, identified the problem as a bulb and then replaced for me on the spot...herself. I was in and out in 20 min, now that's what I call efficient service. I'll be back again. More

My service representative mr szymanski was amazing ,just when I thought the service could not get any better , once again I was surprised , he and the entire staff were great , he is truly rare , and he alw when I thought the service could not get any better , once again I was surprised , he and the entire staff were great , he is truly rare , and he always smiles , and gets the job done the first time . More

Service department is terrible. They lie about the problem and never return phone calls and when you track them down they then force you buy services you dont problem and never return phone calls and when you track them down they then force you buy services you dont More

My service rep. is Greg and I felt very comfortable and in excellent hands. He made my service experence great. I have always trusted Phoenix Motors and I appreciate Greg very much. in excellent hands. He made my service experence great. I have always trusted Phoenix Motors and I appreciate Greg very much. More

My experience with Phoenix Mercedes was seamless and outstanding thanks to Jacob Mecham. He was very professional and took great care of me. I highly recommend Jacob and Phoenix Motor Company. outstanding thanks to Jacob Mecham. He was very professional and took great care of me. I highly recommend Jacob and Phoenix Motor Company. More