I recently purchased a 2014 Mercedes E550. When I came to the dealership, I wasn't certain what I was looking for. I spent a great amount of time with Marius Dediu going over the different models that might suit my needs. He was unbelievably knowledgeable and more than patient with me. After a couple of test drives, he recognized what I was looking for and recommended the E550. As soon as I began my test drive, I knew that was the car for me. Working with Marius was just like working with a life long friend. He honestly made me feel more like family than just another customer. He is a man of integrity who is dedicated to serving even the smallest needs. I then began to work with Paul West on completing the deal. Paul was so down to earth and straight forward, I felt as if I was making a deal with my own brother. He explained every aspect of the process so well, that I had no doubt or questions when it was finished. It was the first time I didn't feel taken advantage of, or sick to my stomach once the deal was done. I then had the privilege of working with Kristifer Capps. Kristifer is the definition of professionalism. His vast knowledge and experience was impressive. It was the fastest and easiest finance session I have ever been through. I have purchased 15 vehicles over the past 21 years. There is absolutely no comparison, this is hands down the best car buying experience I have ever had. There isn't enough time or space to describe how amazing the three men I mentioned are. The entire process was the most straight forward and honest car buying experience I have ever had. This is my first experience buying and dealing with Mercedes. I now understand why so many people not only buy Mercedes, but continue to return. Every single person that I came into contact with at Phil Smart were beyond exceptional. The level of service and professionalism I encountered there, is unprecedented and surpasses anything I have ever experienced before. It is 100% that my future vehicle purchases will now be from Phil Smart Mercedes.
Marius Dediu, Paul West, Kristifer Capps
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