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Mercedes-Benz of Shrewsbury
Shrewsbury, MA
165 Reviews
At Mercedes-Benz of Shrewsbury we strive to meet and exceed the expectations of each individual customer who walks through our doors. We are thankful for the opportunity to serve you in all your car purchasing and servicing needs. Our knowledgeable and professional staff is here to assist you throughout the process
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 165 reviews
August 16, 2020
I came here a couple of years ago to look at a SUV only to be told by the sales person that it was $58k and if I still want to look at it. I guess he had prejudged me as not being able to “afford” it. I to be told by the sales person that it was $58k and if I still want to look at it. I guess he had prejudged me as not being able to “afford” it. I went elsewhere afterwards and bought the bigger GL instead. Giving them the benefit of the doubt, I went back this past Saturday because I need to replace our third car. Walking in, no one greeted me and although I sat in the vehicle right next to the receptionist, she didn’t say a word to me. Instead, she was more interested in going around the showroom asking the sales people what kind of pizza they wanted to order for lunch. I sat in each SUV in the showroom for a total of 15 minutes and still no one asked if I had any questions. Now Wagner MB will lose a second sale in 2 years and a third one in another 2 years when I buy our family’s fourth vehicle all because no one could be bothered. There’s a difference between no pressure and arrogance, figure out which one of these messages your employees are sending. More
by JA
Employees Worked With
No one helped
Helpful August 05, 2020
Jaime was a pleasure to deal with. Not high pressure - answered all the questions we had. Totally knowledgeable. Would buy a car from him again. answered all the questions we had. Totally knowledgeable. Would buy a car from him again. More
by Lizandtc
June 27, 2020
Dealing with Andrzej was an absolute pleasure. He was knowledgable, efficient, and not high pressure at all. The other folks I spoke to in the dealership were the same. I wouldn't hesitate to buy another knowledgable, efficient, and not high pressure at all. The other folks I spoke to in the dealership were the same. I wouldn't hesitate to buy another car here. More
by Brent Wheeldon
April 16, 2020
Service on my Spinter RV Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Tha Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Thank you and keep up the good work. More
by john.beaupre
Employees Worked With
February 19, 2020
Very easy to deal with Fast and easy to deal with, no pressure, very organized. Rocky was great at communication and very accommodating, dealership was a pleasure to walk Fast and easy to deal with, no pressure, very organized. Rocky was great at communication and very accommodating, dealership was a pleasure to walk into. More
by Rich.Benoit
Employees Worked With
January 02, 2020
Great customer service ... Arthur was very friendly and informative with our purchase of a Mercedes e300 . Everything was done so smoothly from searching , testing drive , and financing..thank you guys for informative with our purchase of a Mercedes e300 . Everything was done so smoothly from searching , testing drive , and financing..thank you guys for a awesome experience at your facilities... More
by Enzomotoring
December 31, 2019
Very attentive and knowledgeable of the cars he sells. I’ve dealt with numerous dealers and some have basic knowledge of cars at best. Process was also seamless which I appreciated greatly. I’ve dealt with numerous dealers and some have basic knowledge of cars at best. Process was also seamless which I appreciated greatly. More
by E. woodbine
Employees Worked With
December 31, 2019
Artur has a outstanding customer service, he dedicate time to demostrate the features of the car explaining warranty and service. He is friendly and respectfull if i will buy in the future a car i will b time to demostrate the features of the car explaining warranty and service. He is friendly and respectfull if i will buy in the future a car i will buy the car again with him More
by wilmarodriguez946
Employees Worked With
December 23, 2019
This has been such a bad experience with Wagner Motors. From the auto body shop to the overall service of the car dealership. From The Body Shop not being honest with what needed to be done and the time fr From the auto body shop to the overall service of the car dealership. From The Body Shop not being honest with what needed to be done and the time frame that the car would be ready. To the dealership not disclosing that the car had 2 accident claims on it. I have since traded in the car and I have been waiting seven weeks for a refund of my extended warranty and when I contacted the warranty company myself, the contract was still active. . The car was lovely except it needed to be babied and I had asked that question prior to purchasing and was told no. It just seems that customer service was a really bad issue for me with this dealership and for being a Mercedes dealer it was not worth the time and money to have the experience of owning a Mercedes. More
by js
November 25, 2019
I Love Mercedes-Benz of Shrewsbury I did Get a new 2020 GLE 350 in within an hour with a very good deal and at the same time the price range I am comfort with, Every one I met in my v I did Get a new 2020 GLE 350 in within an hour with a very good deal and at the same time the price range I am comfort with, Every one I met in my visit was so nice and kind from the moment I entered the dealership, even my wife and my kids were very happy. They did their best to make us happy and comfort regardless of the car we want to get. and after I got the car I went to ask about some customization option in the car, the took care of every simple and big question I had. Thank you Darya, David and Jon for all of this and also Thank you Mercedes-Benz of Shrewsbury More
by Amged_Awadallah
Employees Worked With
Jon King, David Shobeiri
