Mercedes-Benz of Southampton

Smitty is the best service advisor. He is extremely helpful. He is always available to answer any question I might have no matter how small it may be. He is very knowledgeable and thorough when expla helpful. He is always available to answer any question I might have no matter how small it may be. He is very knowledgeable and thorough when explaining how certain features work. I would recommend him to anyone. More

Routine service and NYS inspection for GLK350. I received prompt/courteous service. The service was completed on time. Car returned cleaned inside and out. Smitty (my service advisor) went above received prompt/courteous service. The service was completed on time. Car returned cleaned inside and out. Smitty (my service advisor) went above and beyond the call of duty to ensure my satisfaction. I had additionally requested a replacement of a broken Benz keyring. Dealership was out of stock and pending new order, so Smitty gave me his keyring knowing he could get a replacement soon. Now who does something like that? Only in the Hamptons...where the smallest detail matters. Smitty...you are the best!!!!! Donna More

I OWN AN SL65 AMG ROADSTER. I WAS STUCK IN SAG HARBOR WITH MY CONVERTIBLE ROOF NOT FULLY GOING BACK INTO THE TRUNK, MAKING CLOSING THE TRUNK LID IMPOSSIBLE. MERCEDES ROADSIDE ASSISTANCE WAS UNABLE TO RE WITH MY CONVERTIBLE ROOF NOT FULLY GOING BACK INTO THE TRUNK, MAKING CLOSING THE TRUNK LID IMPOSSIBLE. MERCEDES ROADSIDE ASSISTANCE WAS UNABLE TO RESOLVE THE PROBLEM AND I WAS FORCED TO CHOSE BETWEEN A FLAT BED TOW OF 100 MILES TO A STORAGE TOW YARD OR DRIVING BACK TO MY HOME WITH THE TRUNK LID AND ROOF NOT ACTUALLY SECURED. I OPTED TO CAREFULLY DRIVE BACK HOME AND THE NEXT MORNING I CONTACTED THE CLOSEST MERCEDES BENZ DEALER WHICH WAS MERCEDES BENZ OF SOUTHAMPTON. EVEN THOUGH THIS WAS NOT MY ORIGINAL SELLING DEALER I WAS IMMEDIATELY PUT IN TOUCH WITH A "GOD SEND" : JEFF "SMITTY SMITH ". MR SMITH ON THE PHONE WENT THRU A THOROUGH DIAGNOSTIC REVIEW OF THE PROBLEM AND WAS ABLE TO WALK ME THRU A SOLUTION WHICH SOLVED MY DELIMA. THE SL 65 IS THE LOVE OF MY LIFE DREAM CAR AND NOW I HAVE FOUND AND EQUAL LOVE OF MY LIFE SERVICE DEPARTMENT TO KEEP MY DREAM CAR IN TOP NOTCH SHAPE. IN AN ERA WHEN TRUE EXCELLENCE IS OFTEN PROMISED BUT RARELY DELIVERED I WOULD URGE YOU TO EXPERIENCE TRUE DEDICATED CUSTOMER SERVICE AND EXCELLENCE AT MERCEDES BENZ OF SOUTHAMPTON, YOU WILL NOT REGRET THE VISIT I ASSURE YOU ! SINCERELY, DR. L. MORSE More

I have had multiple problems with the automatic door opening system. Last week I stopped in and they insisted it was the key battery. (This was the same employee who when I said "do you work here" bec opening system. Last week I stopped in and they insisted it was the key battery. (This was the same employee who when I said "do you work here" because he was sitting at a desk staring into space, said to me "yea, why?". In order to change the key battery, they sent me off to the parts department, in another building (did I say it was raining too?). When I got there, they were closed for lunch. I had to wait 30 minutes, to get a battery, which they charged me $10 for, and the key still doesn't work. So I go back to the dealer to yet another service rep, who says I have to make an appointment to bring the car in -- three weeks away. Meanwhile I can't lock my doors. I bought the car, my third, in Washington where the service was impeccable. I've had it serviced in Rockville Centre but they changed managers and that place is awful now too, but Southampton is by far worse. More