Mercedes-Benz of Stevens Creek

Horrible financing experience with Sultan Siddiq！ We went to this place to buy a C300. We met Jim as our sales consultant. He answered all our questions professionally and checked the avaialbility for d went to this place to buy a C300. We met Jim as our sales consultant. He answered all our questions professionally and checked the avaialbility for different package-options we're interested in with patience. He also drove us to a parking lot to see all the C300 in stock that we might be interested in. Thanks to Jim, we determined the ideal car fast and also got a good offer. It was a 5-star experience so far, but the finacing experience with Sultan Siddiq later was a nightmare. Sultan was OK when we first met. My co-buyer made a mistake and wrote a wrong address at our first application. Sultan became very impatient since then and complained that he had to do the application again due to this mistake. He came to Jim's desk and asked us to follow him to sign the contract in his office. However, he walked straight to his office so fast and didn't care about if we were following him at all. When we arrived in his office, he already sat there and didn't welcome us or ask us to sit. When we were signing the contract, he was very picky about our signitures. He questioned us why our signatures look different from the ones on our driver licenses. He threw the contract to trash and asked us to sign again more carefully and said he didn't want to do the application again in case it was denied due to our signatures. It became worse when we refused to buy any maintenance package. He was aggressive and kept asking us to buy it even we refused several times. "You must be joking", "I will be fired if you don't buy it", "I guess you didn't buy any maintenance for your current car, right?". Both me and my co-buyer felt deeply offended. To be honest, I didn't listen when he explained the deal because I would never buy anything from a person that is rude and disrespectful. We wanted to pay part of it in cash. At the beginning, Sultan said we can pay in 100s and 50s or 20s if not too many. After we refused the maintenance package, he was totally pissed off and only accepted 100s, not even 50s. He asked another guy to help count the cash and they joked several times that I should tip them. This makes us uncomfortable as well. Since we didn't carry enough 100s, we had to pay the rest by debit and credit cards. They orginially asked us to pay xxxx by debit card and I said I didn't have that much. Sultan then laughed in a sarcastic way "you don't even have xxxx in your debit card?". When we finally finished the contract, Sultan just said "I sent a copy to your email, you can go and find Jim now." No congratulaions, no goodbye, no handshake, and he didn't even stand up and walk us out his office. We felt so relieved when we walked out of his office, it was a so intimidating and uncomfortable experience. When we went outside, Jim has already prepared our car and been waiting for us. He was friendly as usual, congratulated us and asked us to take care. BTW, when we went home, I noticed the APR on the contract became 9.99%. The offer I had with Jim was 8.99%. Sultan didn't notify us that the rate increased at all when we signed the contract. I don't know if he didn't notice that either or didn't tell us on purpose. Since he kept the copy of Jim's offer, I would not bother arguing this with him because I belive he will not admit that. I will just pay out the loan earlier to reduce my loss. More

Accurate diagnosis, service advisor communicates well with customer, easy to arrange loaner car in a very short notice without appointment in advance. with customer, easy to arrange loaner car in a very short notice without appointment in advance. More

Estelia helped me to decide he right car very well. The environment of the store is very comfortable. The environment of the store is very comfortable. More

Great service as always, no waiting in line. Steve nice as always. Got my loaner and the card was ready in 2 days already. Steve nice as always. Got my loaner and the card was ready in 2 days already. More

Had my car breakdown the night before a plan trip with multiple people where I needed the vehicle dealership was able to get fixed even staying after the 6 o’clock closed time on a Saturday night I did ha multiple people where I needed the vehicle dealership was able to get fixed even staying after the 6 o’clock closed time on a Saturday night I did have to get it towed. I’m hoping Mercedes-Benz USA will pay for the towing so far out of my pocket. More

Vince helps me every time I have a problem with my S580. He’s the best and will continue to use him! He’s the best and will continue to use him! More

The vehicle was in for recall service. The work was performed in a very timely manner, and done to our complete satisfaction. We required a recall service verification certificate to reg The work was performed in a very timely manner, and done to our complete satisfaction. We required a recall service verification certificate to register the car with DMV, and it was provided without asking. So again, a very satisfactory experience. More

On my recent visit to the dealership I met with a new service advisor which was very helpful. To me service advisors should play truly the role of advisors than the sales person.. service advisor which was very helpful. To me service advisors should play truly the role of advisors than the sales person.. More

Purchased an Certified Preowned virtually. It was a rare find. They're customer service was great! They sent pictures, videos. The purchase went smoothly. They were very responsive via text, c It was a rare find. They're customer service was great! They sent pictures, videos. The purchase went smoothly. They were very responsive via text, calls, emails. Shipped the car to me via an enclosed delivery service. Did not have enough time to detail the car prior to shipping, so they reimbursed me for detailing at my home. The car was missing floormats so they shipped me brand new ones straight from Germany. Overall, awesome service. They stand by their word. More

I purchased a used Tesla Model S that I had found via Car Fax from Mercedes-Benz of Stevens Creek. The dealership had a nice waiting area with comfortable seating and a self-service coffee/water dispenser. T Fax from Mercedes-Benz of Stevens Creek. The dealership had a nice waiting area with comfortable seating and a self-service coffee/water dispenser. The transaction itself was fairly quick and easy. My only issue was that the Tesla was released to me with only 50 miles of range (I live about 100 miles away). I was not aware at the time, but Tesla is not open on the weekends to transfer ownership and thus I was not able to charge the vehicle myself. I had to take the car back to the dealership and ask if they could charge it for me onsite. Unfortunately this was going to require the car to charge overnight so the dealership provided me a loaner to allow me to get home. I returned the next day to pick up the car. An unfortunate situation but MB of Stevens Creek worked with me every step of the way to figure out a solution. Appreciated all the help. More