Mercedes-Benz of Tucson

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: sales mgr

My Review of Mercedes-Benz of Tucson:
I wanted to buy a car --BUT-- they lowballed my trade, lower than KBB, NADA, etc., over priced their car, and tried to bully and intimidate me. These folks do not want to sell cars at all. The salesman was nice, but the sales manager is rude and tries to cover his inappropriate pricing with loud bullying. I would never buy a car from Mercedes of Tucson! I'll go to Phoenix to buy my Mercedes.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Rich

My Review of Mercedes-Benz of Tucson:
And here is the final installment, I picked up the car and gingerly drove it to a locally owned mechanic shop. After four weeks I finally got it back fixed. It cost another $1800. But it now works. The mechanic replaced the shifter frame assembly and the shift rod. The shifter frame assembly comes with the cable so now I have an extra. These are completely mechanical pieces. Mechanical pieces don’t just suddenly break. The Mercedes dealership has not tried in any way to take responsibility. I will not go back and recommend others buy and service their vehicles elsewhere.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Stephan

My Review of Mercedes-Benz of Tucson:
Overpriced....they work very hard to not sell you a car. They go through great lengths to lowball you on your trade, regardless of what KBB, EDMUNDS, or NADA prices your vehicle at. Being from Tucson, I would go to another dealer in the state because you'll make up the increase in tax rate with the price savings. I will never buy from them again.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Dale Naaz (I think)

My Review of Mercedes-Benz of Tucson:
I have to agree with the other poster. Attentiveness can be a little slow. I have to go looking for help as often as not. <br><br>My rating is no reflection on Dale, but the dealer he is trapped in. I like Dale. I think he is a good salesman and the only reason I even bother to step on to the lot. Several times I've tried to get a Benz. But they ask WAY too much for their cars. We came close once on an SLK, but the timing was wrong to push it. <br><br>Dale - keep up the good work. Beaudry - get a clue. <br><br>Hey Daimler if you're reading this - be smart. Do what Jag did. Give your dealer to Royal where they know how to do business. <br><br>

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