My Review Of Mercedes-Benz of Tucson:
Jason Cowdry is the first Service Advisor at Mercedes-Benz of Tucson that I have found to be professional and communicative. As well, the Service Technician, Franco Macias, who has serviced my car on previous visits, has always been attentive, professional, and communicative.
After previous service experiences at MB Tucson, the lack of good communication between Service Advisors and me, the return visits and errors on quotes, I'd decided it would be better for me to drive to Chandler for MB Service, where I was acquainted with the manager.
Distance was a deterring factor, and so I decided to give MB of Tucson one more chance. This time I selected my own Service advisor, rather than be assigned one as in the past. I request Jason Cowdry as advisor, and then asked him if either Franco Macias or Mark Holz were available for servicing my car.
It was the best service experience ever, and that included my Mercedes being washed and delivered to the front driveway as beautiful as new. I drove off happy and pleased that I had given MB of Tucson another chance.
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