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Mercedes-Benz of Tucson

6350 E. Grant Rd, Tucson, Arizona 85715
Sales: (520) 886-1311
Service: (520) 886-1311
Parts: (520) 886-1311

Makes: Mercedes-Benz|Service Center
Excellent
89% Recommend

Overall Rating 4.5

122 Lifetime Reviews

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Mercedes-Benz of Tucson
122 Lifetime Reviews

Hours: Closed

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Mercedes-Benz of Tucson Info
Hours
Amenities
About Mercedes-Benz of Tucson

About This Dealer | Hours of Operation | Amenities

About Mercedes-Benz of Tucson

Sales/Showroom

Monday 8:00 AM - 8:00 PM

Tuesday 8:00 AM - 8:00 PM

Wednesday 8:00 AM - 8:00 PM

Thursday 8:00 AM - 8:00 PM

Friday 8:00 AM - 8:00 PM

Saturday 8:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 1:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 1:00 PM

Sunday Closed

  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
122 Dealership Reviews
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Reason For Visit
Sales (Used)

"Shady Sales Attempts--My Experience"

I found them on Tues. and by Thurs. I still couldn't get answers. So that's your first HINT! They have a 2013 Mini Cooper Countryman that fit most of all my needs. I spoke with Max at Noon and still couldn't get answers by Thurs. Gave 1 Star because u have to give something!! Its a long story but the short of it is that I live in FL and they are in AZ. And yes I was hesitant about purchasing a car across the US but the reviews say they are 4 1/2 Stars. So I did research and was told by Max that they also have a MINI dealership, so I felt much better. They also told me that the owner was on the board of Mercedez Benz for the USA 1 of only 8! As of 36 hrs later I still couldn't get answer to my questions. Todd the manager heard me on the speaker phone upset so called me and all he wanted to do was "MOVE ON" Major thing was they wouldn't give me a price out the door then when they did they added taxes. But out of state delivery/sale has NO taxes. When I called him on it he said he said they would absorb it I said he wanted to BS me not absorb as we contacted the state and city of Tuson AZ and they said we are exempt even gave us a number to call if there was issues. Watch out of state delivery for 2% City Tax Asked me to give him 45 minutes and he would call me back ----Never Happened

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Employees dealt with

Max, Todd

Finn187 responded to this review

September 30, 2014

No I have not been unresponsive or inaccurate or incorrect in any way shape or form and to say that makes me soooooooo ANGRY! Brian DeCook phoned me shortly after I posted this. This was the first time I had a timely response from Mercedes Benz of Tucson. First he apologized for any miscommunication and told me how "CUSTOMER SERVICE" is there #1 goal and how that Max had handled himself is totally unacceptable! In fact to the extent of saying he will be firing him tomorrow since it is the last day of the month. But really why would you wait until tomorrow as we all know that tomorrow never comes! Then went on to say that probably the only thing that he did say correctly is that the owner is on the board for Mercedes Benz USA. Also they don't have a Todd that works in Financial dept. so that makes no sense at all and they don't own a Mini Dealership. How many lies can a person come up with? I guess Max can come up with a lot or did with me. After I spoke with Brian DeCook, Max phoned promptly and I said our business is done and now he can loose my phone number, and I had nothing more to say. He wanted to know why so I just told him to speak to Mr. DeCook. Like maybe 1 to 2 minutes later he texts to say I spoke to him. HUMMMM These key words from there response sends me into a rage of madness in fact so mad that I could spit. Reviewers, PLEASE be advised incorrect and inaccurate information and unresponsive!!!!!!!!!!!!!!!!! FOR REAL???? I was wanting to purchase from them not sell them something so why would I have been unresponsive or anything else? So take my review for what it is worth to you as I am only trying to spare you the trouble that I have gone through.----------------- Good Luck

Mercedes-Benz of Tucson responded to this review

September 29, 2014

We pride ourselves on providing a sales experience that is not only straight forward but informative and fully disclosed. We regret that some miscommunication occurred between ourselves and FINN187. We made several attempts to communicate with FINN187 after such miscommunications were discovered but FINN187 was unresponsive. Reviewers, please be advised that there is some incorrect and inaccurate information in FINN187’s review. John Hornbeck General Manager Mercedes Benz of Tucson Office: (520) 886-1311 Fax: (520) 722-9648 johnhornbeck@chapmantucson.com



Reason For Visit
Sales (New)

"CLS 550 (new)"

I have been working with the Tucson Mercedes dealership for a few years on my existing Mercedes, and have been very happy with the organization on the maintenance/repair side of the house. I had the same expectation on the sales side and because of the efforts of the Sales Consultant Natasha, and the rest of the supporting cast I was not disappointed. "Professional, courteous, tactful, and knowledgeable"...these and many more superlatives appropriately describe the people you will deal with at Tucson's Mercedes dealership. With Natasha (and company) you can add "friendly, warm, and candid". It was a long day of negotiating and getting everything just right for the delivery of my vehicle, but I hardly noticed the time as I was engaged by staff in a useful, productive, process the whole time. This is a great country...you can buy your car almost anywhere these days, i.e., at a dealership or online. I would HIGHLY recommend Natasha and the staff at Tucson Mercedes Benz for the best experience; and the best vehicles on the market.

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Natasha Rogerson


Reason For Visit
Sales (Used)

"Great People"

Adrian was the person to go to, could not have done it with out his help, like a new brother taking care of family, (inside joke with him)

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Adrian Schumacher


Reason For Visit
Service

"What happened?"

This dealership used to be one of the best anywhere. Over the past year, the service department has become one of the worst. It isn't enough that they don't "have time" to help anyone, but some of the new service advisors are very untrustworthy. They tack on needless repairs that cost too much. It may be a reflection of the times, but this is ridiculous. They have turned a respected brand into a nightmare by providing awful service. I will think twice before buying a Mercedes Benz, only because I live in Tucson. They are the only dealer in the city, and the service is beyond reproach.

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Employees dealt with

Mark


Reason For Visit
Sales (New)

"Mercedes Tucson is why we no longer drive Lexus!"

We drove Lexus for over 10 years but got tired of the poor service from the local Lexus stealership. This is our first Mercedes and our first problem (entirely our fault so no details here!) Steve Shoemaker in service was awesome in promptly taking care of our issue, even offering to send a loaner car to our house and hour away. Everyone at the dealer including sales and the loan office were very helpful when we bought our car. Highly recommended!

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Steve Shoemaker


Reason For Visit
Sales (New)

"Tom chance lied"

Recently my husband contacted a sales person by the name of tom chance to make a trade from a 2014 glk to a 2015 glk with a set price to trade tom told my husband he had to be there before closing that day or there was no deal (we live in phx) it was 4:30 and he told my husband to be there by 6:00 so my husband dropped everything to make the 100 and some odd mile drive down to Tucson during the corse of paper work the price was upped by $2000 which was probably planned all along due to the fact that there was no obvious reason as to why the price was $2000 more and also because during the drive my husband spoke over the phone 3 different time to tom and the price did not change so my husband made the 2 hr drive for tom to laugh in his face when he questioned the reason for raising the price I am convinced it was done as a cruel joke and I would advice anyone going to buy a mercedes to go to a diffrent dealership or ask for a diffrent salesperson TOM CHANCE defiantly gives car sales people a very bad name he is untrustworthy and a liar I can't express to people reading this review enough my husband drove 120miles for tom and his friend to have a laugh at his expense I'll never forgive or forget this affront

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Tom chance

Mercedes-Benz of Tucson responded to this review

September 11, 2014

The situation that occurred between Jmw84 and Tom Chance is truly unfortunate. Obviously, a miscommunication occurred. Over the years, our company has done a lot of business with many of the family members of Jmw84. We would never intentionally mislead them or anyone else for that matter, into buying a Mercedes-Benz from us. We just don’t do business that way. We regret the miscommunication that occurred between Tom Chance and Jmw84 and we wish that it had never happened. We’re hopeful that Jmw84 has accepted our apology and realizes that sometimes these things do happen, but never intentionally. Sincerely, John Hornbeck General Manager



Reason For Visit
Sales (New)

"Tom Chance- Sales"

Tom realized I made a mistake in leasing a new C250 - For 10 years I drove a ML350 SUV and was not use to a sedan. I tried driving and adjusting the seat to no avail. I told Tom of my problem and Management went so far to put seat covers. I loved the GLK SUV and Tom and personnel allowed me to trade in the C250 and found a lovely GLK350. Greg Ash handled all the financial end and Tom made me a very happy Mercedes owner. After 35 years owning a Mercedes I knew they would help me. The Tucson facility is beautiful, and the service is excellent. It is like visiting family. They even have soft drinks, pastries, and very lovely personnel. Thank you Tom. You are my hero.

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Jason Cowdy Mark (service)


Reason For Visit
Service

"Service Division: Evan"

Evan has always provided outstanding service. I highly recommend Evan as your Service Representative. Evan vast experience with MB will provide you with answers and also those questions you may not have thought to ask. Tucson MB has been an excellent after sale provider and the staff has always been outstanding in every way. I appreciate Evan's service.

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Evan (Service)


Reason For Visit
Service

"expedited treatment of convertible roof not working"

MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clean and organized) to show me that they could not duplicate the problem. I was ready to go within 30 minutes w/o charge. Great example of fantastic customer service.

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Reason For Visit
Service

"Service experience"

My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Mercedes. Mark Shofield, my service adviser is the very best. He is professional, available, and even a bit funny. I know that when I bring my car to the dealership for service the experience will be A+. Can''t beat every point of contact from the lady who answers the phone, to the young man who shuttles me back to work, to Mark, my service adviser. All very professional and downright nice. Also, I really appreciate the communication during the day as to what is happening to my car and when to expect job completion. I watch my friends who do not own a Mercedes always leave their dealerships angry ...I can honestly say, if they owned a Mercedes and had Chapman as their dealership and Mark as their adviser, that would never happen. I sometimes feel like I am their only customer, that is how great their customer service is. Thank you Mercedes. what an A+ experience at Chapman Mercedes! A very thankful customer, Barbara McFadden

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Mark Shofield
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