My Review Of Mercedes-Benz of Tucson:
I purchased a used SLK350 in October 2011 from Marc Narosny. During the negotiation, he agreed to have the service department go through the car and tighten up any rattles, however once the deal was done, the Service Manager decided it was not necessary and would not be done since I was purchasing an "Internet Special" and they were not making enough money on it. The dealership also, unknown to me, only decided to give me a 6 month registration on the vehicle, instead of the standard and customary one year. When Mr. DeCook, the Sales Manager, heard of my experience, he apologized profusely and offered a complementary top notch detail job next time I brought the car in. Well, I just got back from bringing it in for service. I reminded about and requested the promised detail job when I made the appointment and again to my service adviser, Tina Griffith, when I brought it. Well, when I got it back, they had simply washed the outside. When I asked Ms. Griffith about it, she said she forgot to tell them to do the detail job. My only offered option was to simply wait another hour and have them do it then.
Very disappointing for a high end, supposedly customer service oriented dealership. Love the car, extremely disappointed in the dealer.
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Mercedes-Benz of TucsonAdded:
7/26/2012 1:47:18 PM
Mercedes-Benz of Tucson prides ourselves in excellence and is never happy when we let a customer down. General Manager John Hornbeck personally contacted Ms. Lyle asking her to give Mercedes-Benz of Tucson an opportunity to restore her faith in the Dealership, assuring her of a better (top notch) experience in the future. Mr. Hornbeck also explained the policy set forth by the State of Arizona for determining Arizona registration fees which resulted in the client’s receipt of the six month registration. The client was satisfied with the explanation as she was not aware that the registration fees were only renewable to the anniversary month of the vehicle, which was six months from her date of purchase.
Mr. Hornbeck than arranged for one of our staff members to drop off a loaner vehicle to Ms. Lyle and pick up her vehicle, bringing it back to the Dealership for a complete car detail. When the vehicle was finished, it was then delivered back to her residence. Our entire staff is proud to be of service and we look forward to exceeding your expectations in the years to come.
Mercedes Benz of Tucson
Office: (520) 886-1311
Fax: (520) 722-9648