Mercedes-Benz of Valencia

First of all the place is gorgeous, clean, great selection of cars, and great staff. I had the pleasure of working with Milton Garcia. This guy knows the Mercedes product and explained all optio selection of cars, and great staff. I had the pleasure of working with Milton Garcia. This guy knows the Mercedes product and explained all options in the C-class I was interested in. He was professional, not pushy, and a real gentleman to my wife and I. Then I met the Sales Manager Leo Gonzalez. He showed me my options and made the car work for me. He was also professional, not pushy, and did everything I could of asked for. He made me feel real comfortable and worked for my business. I have bought 5 cars in the past couple of years and I will say this has been the best experience of all. The car is great and Mercedes Benz of Valencia, Milton Garcia, and Leo Gonzalez have earned my business for years to come. Thank you. More

"Ability to work the deal over the Internet. Outstanding customer service. Mr. William Moussa is a Fantastic Salesperson. The deal we made was the deal. His professionalism and customer service Outstanding customer service. Mr. William Moussa is a Fantastic Salesperson. The deal we made was the deal. His professionalism and customer service is World-Class. He to me is the salesperson of the YEAR!!!” More

"Milton Garcia went beyond expectations helping me find the right car. I had been searching to replace my older MB using all means, and had already test driven a few cars before following a recommenda find the right car. I had been searching to replace my older MB using all means, and had already test driven a few cars before following a recommendation and stopping by your dealership. I fell in love with the first car we looked at. However, when I concluded the it was simply not in my budget, I informed Milton, so he showed me another that was in my budget, but when compared to the first car, just didn't excite me. I told him what I was looking for, and continued my search around LA. A few days later Milton called and said he might have something for me. I was busy, and made a joke via email asking if he could drive the car to Burbank for me to see. He actually did it! And it was a great car!. During the few days that elapsed before the car was to be ready I fielded lots of calls from other salesman at other dealerships, offering deals that were also good on similar vehicles, but barring some ridiculous opportunity, there was not a chance I wasn't going to work with Milton. Milton delivered and I'll be recommending him and Valencia MB to anyone that is interested in a Mercedes.". More

"You have a great staff ! Everything was perfect ! Special snaps to Service Director Michael Ontman, Service Advisor Matthew Geisser, Marina Gallo and Jimmy who runs the best service drive I have ever Special snaps to Service Director Michael Ontman, Service Advisor Matthew Geisser, Marina Gallo and Jimmy who runs the best service drive I have ever seen . ... I took delivery of my gl450 in June 2006 and I have never serviced anywhere else. Your team has earned my trust & loyalty.". More

I have given all 5's (great) ratings because I feel that's what is deserved of the excellent service I received from my arrival to my driving off in my Mercedes Benz C 300. The two people, Tim Schaffer that's what is deserved of the excellent service I received from my arrival to my driving off in my Mercedes Benz C 300. The two people, Tim Schaffer and Joe Medawar went the extra mile to help get me qualified and to make sure I was very happy with my purchase. I am looking forward to my next purchase which will definately be from Mercedes Benz of Valencia and I will seek out the same two people to assist me. I have received so many compliments from my Mercedes, and I owe it all to Tim and Joe. I will be referring them to all who ask. Thank You. G Ward More

I didn't have it in my mind to actually purchase a vehicle but wanted to see what is available and affordable for me for future reference. I was totally swept off my feet by the above mentioned emplo vehicle but wanted to see what is available and affordable for me for future reference. I was totally swept off my feet by the above mentioned employees and others whose names I cannot recall, there were so many. They, first of all, listened to me, and then went above and beyond to get me into a vehicle that met my needs and they worked with me to make it affordable. I felt like I was the most important person in the world and they truly cared about my feelings and about what "I" wanted. Everyone was very positive, congenial and seemed at ease, wanting to make sure I was comfortable by offering me drinks, cookies and consistently checking on me while paperwork was being processed. I knew they were busy with other things but they continued to stop and check on me to be sure they kept me up to date as to the paperwork progress and if I needed anything or just sit and talk to me for a while. Tim Schaeffer was very helpful and concerned that I got what I expected and he kept things going. Don went with me on my test drive and his knowledge about the many amenities the car is equipped with just blew me away and he was so patient with me as I asked him to repeat different things. He didn't mind at all. I was very impressed and comfortable with him as well. The finance department, Carlos and Terri were also very much at ease, and weren't in a huge hurrry to get through all the paperwork. We even talked about other things such as vacations, families, etc. Ryan with the service department was very accomodating when I brought the car back to adjust a headlight washer cover. I had made an appointment to have it fixed but when I drove up and he looked at it he got a manager who was walking by the area to check it out and he had it fixed in a matter of a few minutes. I didn't even have to take it into the stalls. I have just not been treated with such extended courtesy and thoughtfulness in a long time and it made me realize that there still are some folks who do care about others. They are making a difference.............you'll find them at Mercedez Benz Valencia, Ca. More