Mercedes-Benz of West Chester

After being a loyal customer to this dealership since 1998 and purchasing two vehicles I recently went in looking to buy a certified used car. The salesman was very nice and knowledgable. The problem was 1998 and purchasing two vehicles I recently went in looking to buy a certified used car. The salesman was very nice and knowledgable. The problem was with the used car manager, after the customary wait while they evaluate your trade in and keep you waiting and your keys, they send the salesman back to give you the bad news as to why your vehicle is worth so little and present you with a amount that is so ridiculous I would prefer to donate the vehicle. Truly an offer that was so low I think the manager was ignorant as to the cars they sell. I have had both vehicles serviced only at this dealership since purchasing, so there should not have been any question as to the maintenance of the car. Truly a bad experience. Unfortunatly, Mercedes Benz of West Chester has lost a loyal customer of thirteen years. There are other MB dealers that value their customers and MB of West Chester is not one of them! More

Clint was most helpful with or purchase of our CLK350. We obtained what I feel was a fair price for the car. Clint spent a lot of tme with us to familiarize us with the electronics and overall operation. obtained what I feel was a fair price for the car. Clint spent a lot of tme with us to familiarize us with the electronics and overall operation. A number of our friends have purchased from West Chester and highly recommend this dealership. We found them to be easy to work with and have purchased exactly what we were looking for. No high pressure at all. Every aspect was first class. More

Had some bad luck on a pre-owned car that I had promised my girlfriend, that was heartbroken when the car was sold to someone else. I had thought the vehicle was being held for me. The GM Mark, Sales Man my girlfriend, that was heartbroken when the car was sold to someone else. I had thought the vehicle was being held for me. The GM Mark, Sales Manager Brad, Used Manager Steve, Sales Man Mohsen, along with Owners assistant( who was extremely pleasant, have shown consistent empathy regarding what in reality was a slight mix-up. The mark of any great business is not what happens when things go well, but how customers are treated when things don't. These guys get it. I would do business here again. MIke S Greenville DE More

Clinton Abney was a pleasure to work with, I will highly recommend him to my friends. Clinton even added a feature I would have missed. recommend him to my friends. Clinton even added a feature I would have missed. More

Clint was extremely helpful and easy to work with. He listened to what we wanted and delivered it within our demanded pricing parameters. We would certainly work with him again and recommend you seek hi listened to what we wanted and delivered it within our demanded pricing parameters. We would certainly work with him again and recommend you seek him out! More

Greg and Dave made this the best car buying experience ever. I have brought dozens of cars in my lifetime, but this experience has surpassed them all. ever. I have brought dozens of cars in my lifetime, but this experience has surpassed them all. More

Leased a new mercedes CLS63 , Greg Roth was great to deal with , made the experience easy and enjoyable. Have leased and bought many cars from him, always a pleasure to do business with . I would recomm with , made the experience easy and enjoyable. Have leased and bought many cars from him, always a pleasure to do business with . I would recommend him highly !! More

We have purchased a number of cars from this dealer, new and used. They are very fair on pricing, and this service and customer relations are exceptional. The store is, in my wife's opinion, the most comfor and used. They are very fair on pricing, and this service and customer relations are exceptional. The store is, in my wife's opinion, the most comfortable and inviting dealership she has seen. In my experience, I have never dealt with a dealer that goes to the length this one will to resolve a problem. More

My name is Robert L. Muratore and i recently went to mercedes-benz of west chester and was greeted by faz who turned out to be my salesperson. His knowledge and friendliness was a truly welcomed feeling mercedes-benz of west chester and was greeted by faz who turned out to be my salesperson. His knowledge and friendliness was a truly welcomed feeling. Faz spent as much time as was needed to answer any of my questions and was very helpful in making sure my expierance was one that i would never forget. It was the best transaction i ever had at a dealership. Faz spent alot of time at the time of delievery of my car to make sure i knew had all of the new features operated. I was extremely happy and pleased with all of the aspects of going into a dealership and purchasing a new car. Great job ! Robert L. Muratore More

Working with Jennifer Silva was a delight - she is knowledgeable, thorough, excellent with response time and follow-through...Leasing my Smart was easier than choosing a new lipstick...I love the car, knowledgeable, thorough, excellent with response time and follow-through...Leasing my Smart was easier than choosing a new lipstick...I love the car, love knowing that the dealer will take care of the maintenance and provide me with a loaner...they made me feel important and valued as a customer and that matters to me. I would highly recommend the dealership and this particular brand of car to my friends, family and co-workers. More