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Mercedes-Benz of West Chester - Service Center
West Chester, PA
902 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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902 Reviews of Mercedes-Benz of West Chester - Service Center
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December 30, 2021
They try to accommodate your needs as best as they can . My car always leaves with the work completed. Just wish that they had the service of picking your vehicle up and dropping off My car always leaves with the work completed. Just wish that they had the service of picking your vehicle up and dropping off More
by MOMMOM0006
Verified CustomerEmployees Worked With
Jennifer Silva
Helpful December 29, 2021
I was told on arrival that I did not have an appointment. Which I did. Then was given attitude that they would reluctantly do the work even though they were very busy. When I picked up the car I wax not give Which I did. Then was given attitude that they would reluctantly do the work even though they were very busy. When I picked up the car I wax not given any type of explanation about what work was done. Staff was not friendly. More
by SONTAGMJ
Employees Worked With
Jennifer Silva
December 28, 2021
Have been going to this dealership for years - Everyone in Sales & Service is very personable, direct and helpful. I would highly recommend them. in Sales & Service is very personable, direct and helpful. I would highly recommend them. More
by CI629
Employees Worked With
Miguel Flores, Lynne Knox, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
December 21, 2021
MB West Chester has been thorough in diagnostics, transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to kee transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to keep my lovely Benz in top condition. Craig Mulbach has been my primary contact. Additionally Mike (sorry, didn’t take his last name) in Service has been exceptionally helpful on a recent ding. More
by DDYALE
Employees Worked With
Michael Strickland
December 20, 2021
Not impressed with my advisor... seemed like I was overcharged on tires. He told me The total invoice and I told him that I found a coupon and he the changed his tone of voice and said his invoice wa overcharged on tires. He told me The total invoice and I told him that I found a coupon and he the changed his tone of voice and said his invoice was with the discount. Over the years I have bought a car from you and currently I am leasing 2 cars from you. I would have expected integrity and honesty. When I spoken to some of my friends they also express similar concerns regarding your service dept... More
by VICBAHAL
Employees Worked With
Don’t know look at my last invoice for my 2009 C63 AMG
