Mercedes-Benz of West Houston - Service Center

Definitely pricier on repairs than other Mercedes dealerships in Houston area. Took car to replace sunroof rails and waited three days before a call from the service department on quote to replace t dealerships in Houston area. Took car to replace sunroof rails and waited three days before a call from the service department on quote to replace them (guessing understaffed). A neighbor with the same year and model replaced her sunroof rails two months ago from a Mercedes dealership in southern Houston area. The price quoted to me by Sewell was $1000 MORE than what they neighbor paid. Needless to say, I had my car serviced at the other dealership and my next car will not be from the Sewell Mercedes dealership (which is where I bought my current car). More

I brought my GL 450 to Sewell on December 14 to have the airmatic pump replaced. My service advisor, Juan Quiroq, aka Jay, told me my battery needed to be replaced. Mercedes-Benz’s dashboard lets you know airmatic pump replaced. My service advisor, Juan Quiroq, aka Jay, told me my battery needed to be replaced. Mercedes-Benz’s dashboard lets you know if something is wrong with your vehicle. I informed Jay, I did not get any indicator from my message center about my battery. He told me how the service department ran a diagnosis on my vehicle, and the battery was not correctly powering my SUV. He then gave me a six hundred dollars something quote for the battery and labor, and I refused to pay that price. Jay called me later about a turbo line not covered by my warranty. That was $1300.00 plus, and I declined that service also. I went to get my vehicle, and the check coolant light was on. I explained to Jay this was not on my dashboard when I dropped it off. He told me the turbo line was leaking and the coolant was not staying in my radiant. I did not have this problem before I dropped my vehicle at Sewell. I have a mechanic that works on my cars. I have been with him for almost a decade. I just brought this Mercedes, and it is still under warranty. This is the only reason my mechanic is not working on my Mercedes. I explained all this to Jay, and he reassured me my fluids were topped, and I could make it to my mechanic. Well, my vehicle ran hot. I was not even five miles from Sewell. Again, I told Jay I was not going far and asked if my vehicle could make it without running hot. He said yes. I explained to Jay I have towing services with my warranty, insurance, and roadside assistance. My mechanic is the head mechanic for a major dealership in Houston, and I have been working with him for years. He explained that the turbo line should not have been disturbed if they were working on the airmatic pump, and my dashboard was not reading low coolant when I dropped it to them. He stated, based on his experience and the damage on the turbo line this was caused by human error. I ordered the turbo line from Sewell. I was told I had to buy all four turbo lines. When I went to purchase the parts, I again asked the service parts employee if I had to buy all four turbo lines because I only needed the two left turbo lines. He said he could only sell all four together. I relayed this to my mechanic. He told me to give him the parts, and he would return them. He did just that. I bought an unnecessary battery from another Mercedes-Benz dealership for much less than Sewell quoted me. I bought and paid for my two left turbo lines to be replaced because of human error, and I was sold unnecessary parts, two right turbo lines. Thank God there are descent mechanics out there, and mine was able to get my money back for the two right turbo links. I was out of almost a thousand dollars during the holidays. I have been calling Jay for days now and leaving voicemail messages, and he won’t answer or return my calls. Thanks, Sewell and Jay. You lost a customer, and I am posting this on every review website that will let me. More