Mercedes-Benz of Wichita Falls

After a failed ignition module in my glk350, I paid $1200 for a tow to mercedes of wichita falls. Over 15 months later, I find out that my windows were left down on my vehicle for over a year and the inside for a tow to mercedes of wichita falls. Over 15 months later, I find out that my windows were left down on my vehicle for over a year and the inside was completely ruined. I finally called again and was told my vehicle was ready and they claimed to have spent 4 days working on it. It is now missing the spare tire, all the panels from the back, the rubber strips around the front window, and has sticky tape residue all around the front windows. Did they use my vehicle for parts? They said they would work with me to resolve this issue but after making the 2 hour trip to pick it up, they demanded full payment of 2800 and refused to even attempt making it right. They didn't even vacuum the leaves and debris out of the floorboards. The leather is now ruined as well as the carpet. After speaking with 4 managers and spending an entire day at the dealership, they finally lowered the price 175 dollars to leave me paying over 2500 for a vehicle that now needs replaced. After stopping to get fuel, I learned the gas cap is even missing! This is my 5th mercedes to own and I have never experienced worse customer service. If you wish to spend over a year waiting on your vehicle to be destroyed with no remorse, you found the place! More

I’ve been dreading buying a car for years. The idea of been bullied all day long, shuffled around to different departments like a ping pong ball to eventually end up furiously signing page after page of d been bullied all day long, shuffled around to different departments like a ping pong ball to eventually end up furiously signing page after page of documents full of legal jargon without bothering to read the fine print or caring, because I just want to get the xxxx out of there! I dreaded it so much that by the time my trusty Tahoe limped into the dealership, it simply collapsed like a marathon runner after crossing the finish line and whispered, “it’s time, Lisa. I can see the light... Let me go for god’s sake!” 😵😂 I was nervous, hesitant and not looking forward to the day, but I had done my homework and was ready for battle. I knew what vehicle I wanted, was already approved for financing, wrangled up a down payment to show them I was serious and alerted the sales manager I was coming. I had even brought my father with me. A no-nonsense retired Naval Officer. As soon as I entered the Mercedes showroom, an Angel named Elizabeth Speers, welcomed us into her office. She took my hand and gently guided me throughout the process. I kept waiting for something to dampen my day; an evil Mercedes associate to pop out and ruin this pleasant experience, but IT NEVER HAPPENED! I stated my case to Elizabeth. She handed me and my father the keys to the Mercedes and told us to go test drive it, while she tried to meet my requests. When we returned a short time later she was ready to do business. Thirty minutes later I was on my way to lunch while the paperwork was being prepared. I next found myself in the finance department. I thought, “this is it. This is going to suck.” I was wrong. We signed paperwork with movie star gorgeous and very dapper, Jabin Smythe. I signed paperwork and we shared Seinfeld anecdotes and cracked up. It was quick and painless and the icing on the cake was a lower interest rate compared to what I managed with my bank. I finished my day with my new friend, Elizabeth Speers, whom took the time to show me what all of the buttons and dials did in my beautiful new Mercedes-Benz. That’s when I meet Todd, the Mercedes guru, whom made me feel confident that he’d have my back when issues arise in the future. Look, I did my homework prior to setting foot in the dealership. I could’ve gone to OKC, Tulsa, Dallas, but the biggest lure for me is the service they provide after the sale. Whenever I need maintenance, an associate will drive to my home, pick up my car, provide me with a loaner and deliver my serviced vehicle back to my home. I don’t even live in the same state! 🤯🤯🤯 Patterson has almost every brand of vehicle you could ever want. It’s like a Disney World for car buyers. Do your homework, put some comfortable shoes on and head to Patterson for your next vehicle purchase. And if you see Elizabeth, tell her the Naval Captain and Lisa sent ya! 😊 More

Chris was extremely knowledgeable and attentive to every detail. The staff was friendly and welcoming. All our expectations were met. The vehicles to choose from were plentiful and the quality was outstandi detail. The staff was friendly and welcoming. All our expectations were met. The vehicles to choose from were plentiful and the quality was outstanding. More

Great Experience I recently purchased a Mercedes Benz from Bobby Nunn. He was very kind and was with me through the entire process. No pressure at all. He is honest an I recently purchased a Mercedes Benz from Bobby Nunn. He was very kind and was with me through the entire process. No pressure at all. He is honest and did everything he stated prior to the sale. He is the ultimate professional. I would purchase a vehicle from him whenever I need one. I highly recommend this dealership and Bobby Nunn. Ask for him. He will provide you a very positive buying experience. More

Outstanding! Sherman Ray and the entire Patterson team were outstanding helping me through the purchase. I highly recommend them. Very professional and courteous. Sherman Ray and the entire Patterson team were outstanding helping me through the purchase. I highly recommend them. Very professional and courteous. We drove all the way from Mississippi to pick up my dream car and they couldn't have been more helpful or friendly. Thanks! More

Tyler is pretty freakin awesome!!! Picked up a C-Class from here... It was painless, simple, straightforward and no B.S. Was already planning on and getting ready to have a Lexus Picked up a C-Class from here... It was painless, simple, straightforward and no B.S. Was already planning on and getting ready to have a Lexus shipped here from Arizona... (just had to sign the papers) My ‘lady found this Merc here locally by a chance look to see what was here. Kinda glad she looked now. Tyler Fritze is the gentleman whom we dealt with. A+++ experience!!! Everything about it all... Have no hesitation saying, if you land on this review and this MB dealership, ask for Tyler. More

Great place for lots of vehicles Elizabeth Speer is still a Star at Mercedes and Patterson auto center. It was so pleasant to see most of the same people that were there in 2007 when Elizabeth Speer is still a Star at Mercedes and Patterson auto center. It was so pleasant to see most of the same people that were there in 2007 when my last Mercedes purschase was. Both Todds I have known for over 20+ years. Everyone was professional and very friendly with nice smiles. The process was exceptional from start to drive out. Mr Patterson you should be proud of your staff. Thank you all, Will see you in 3 years or sooner. Glad to buy from local dealer again. More

New car Bought a new car from Patterson's and they did an excellent job getting the car, financing, and explaining the new car features. They did a great job Bought a new car from Patterson's and they did an excellent job getting the car, financing, and explaining the new car features. They did a great job! More

Great place to lease or purchase a vehicle! Elizabeth S. was so helpful and informative! First time leasing a car and we really appreciated her making this an easy experience! I would recommend Elizabeth S. was so helpful and informative! First time leasing a car and we really appreciated her making this an easy experience! I would recommend driving to Wichita Falls for a great experience! More

Great customer service! Elizabeth Speer with Mercedes-Benz was outstanding for us! We are enjoying our new Mercedes. It is comfortable, and first class product. Ms Speer w Elizabeth Speer with Mercedes-Benz was outstanding for us! We are enjoying our new Mercedes. It is comfortable, and first class product. Ms Speer was attentive and informative and guided us through t selection to purchase and lease options. There was no pressure sales which my wife and I appreciated. Patterson Mercedes is fortunate to have quality employees to sell such well built cars. More