Mercedes-Benz of Wilkes-Barre

Thank you so much Shane for helping me with my preowned car purchase. I am out of state buyer and Shane made the process so easy and explained everything to me on the phone and the car was exactly as he de car purchase. I am out of state buyer and Shane made the process so easy and explained everything to me on the phone and the car was exactly as he described it . I drove back home and I am so happy I made the right decision to come all the way from Michigan. More

Thanks Peter a lot for your help ! I really appreciate coming on your day off to finish the process of buying my car. I love the car and I wish I can give you more than 5 stars. I really appreciate coming on your day off to finish the process of buying my car. I love the car and I wish I can give you more than 5 stars. More

Went in and the team at Mercedes were once again fantastic. Experience was great without a ton of pressure, but generally interested in putting a deal together that I felt was fair and mutually ben fantastic. Experience was great without a ton of pressure, but generally interested in putting a deal together that I felt was fair and mutually beneficial. Ended up with a unicorn bucket list car that I had no idea they would have on the lot much less not spoken for but they did. G-Wagen! Deal was quick, fast, convenient. The car was done up ready to go and they walked me thru the functionality per usual white glove car. I'll be honest, this dealership has on multiple occasions done great for me and I'd highly recommend them. When I've had issues, they go above and beyond to make things right. Service seriously is the best I've had with any car manufacturer and I've tried them all in the area (some multiple times - own and swapped car to car a lot). Sales person was Dave Coffey and would also highly recommend him. He did a great job and we just came in off the street without an appointment but treated us well walking thru what they had on the lot and showcasing any and all cars we asked about. I can't speak for the other brands in motorworld, but this Mercedes team are the bomb and would recommend them if you're considering your next car. More

Kimberly was a great sales agent. She is knowledgeable, thorough, personable and patient. She made our purchase experience pleasurable and she represented Mercedes Benz and Motorworld She is knowledgeable, thorough, personable and patient. She made our purchase experience pleasurable and she represented Mercedes Benz and Motorworld very well. More

First time customer at Mercedes-Benz of Wilkes-Barre. Shane made a great first impression. Professional, courteous and a relaxed friendly manner. Shane made a great first impression. Professional, courteous and a relaxed friendly manner. More

We have bought 5 Mercedes from this dealership, all of which through Bill. We would not buy through anyone else. Bill is AWESOME. He has become part of our "family". As long as he's there, we will kee which through Bill. We would not buy through anyone else. Bill is AWESOME. He has become part of our "family". As long as he's there, we will keep buying there. More

Gail is a phenomenal service advisor. She always comes through and she's always very prompt about getting back to you anytime there is an update. I brought my car from Florida for service She always comes through and she's always very prompt about getting back to you anytime there is an update. I brought my car from Florida for service just because Gail is always taking good care of me, true story. More

John Sawicki in the auto body shop is awesome! !! I purchased a Mercedes and needed some detailing done to fix a few small body flaws. He took the time out of his busy day to see me and do the work !! I purchased a Mercedes and needed some detailing done to fix a few small body flaws. He took the time out of his busy day to see me and do the work at my convenience. I actually stopped in two separate times. Not only did he do a great job, but he demonstrated superior customer service on behalf of the dealership. He is a true asset to your organization. He went out of his way to satisfy my request and went above and beyond to make sure I was a satisfied customer. Thank you again John! More

My husband and I walked into the dealership = Kimberly Eckhart immediately walked over, offered more information on the style I was interested, was professional, helpful, kind, and we walked out buying a Eckhart immediately walked over, offered more information on the style I was interested, was professional, helpful, kind, and we walked out buying a new car! The manager came out to shake hands and welcome me to the family and the financials was a breeze! More

Kim was absolutely awesome! She worked with me through all the details with no pressure to purchase a vehicle. I knew what I wanted but I had to make up my mind and she allowed She worked with me through all the details with no pressure to purchase a vehicle. I knew what I wanted but I had to make up my mind and she allowed me the opportunity to find the perfect vehicle. After I purchased the car I had some follow up items I wanted addressed and she went out of her way to address all of them! Thank you Kim! More