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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
August 25, 2020
Great service and love the loaner. Had my ML250 back by that evening. Unfortunately couldn’t drive back to cars. Had to pickup Sprinter that was done as well. that evening. Unfortunately couldn’t drive back to cars. Had to pickup Sprinter that was done as well. More
by ROBHUNTER9876
Verified CustomerEmployees Worked With
Tony Saienni
August 25, 2020
Dealership basic charge is 169.00. I’ve paid this amount at least once previously. Given your cost and that I brought my vehicle in early (7:30-7:45), the diagnosis shouldn’t take until mid afternoon. Renta at least once previously. Given your cost and that I brought my vehicle in early (7:30-7:45), the diagnosis shouldn’t take until mid afternoon. Rental or not, dealership should consider lower fee for basic diagnosis. More
by ARTIES3SONS
Employees Worked With
Fred Boyce
August 24, 2020
Been with them for 16 years. Good, accurate service. Very attentive salesman (Rick Umani), knows what we like and tries his best to satisfy us Very attentive salesman (Rick Umani), knows what we like and tries his best to satisfy us More
by JAHCAH
Employees Worked With
Rick Umani, Jason Kuczeriawenko
August 24, 2020
7am on a Saturday morning and finished before 8:30am. They even washed and vacuumed the car! Excellent service as usual! I recommend Mercedes-Benz of Wilmington. They even washed and vacuumed the car! Excellent service as usual! I recommend Mercedes-Benz of Wilmington. More
by MIEKOMOTO
Employees Worked With
Fred Boyce
August 24, 2020
Professionsl assistance, timely shuttle service., service performed properly and professionally. Would like to work closely with sales manager to get a good rate on purchasing my leased C300. performed properly and professionally. Would like to work closely with sales manager to get a good rate on purchasing my leased C300. More
by JOSEPHANTHONYZOMERFELD
Employees Worked With
Fred Boyce
August 23, 2020
For the last 7 years or so I bought 2 car from this dealership with excellent maintenance services. Knowledge service advisor and promptly gotten back dealership with excellent maintenance services. Knowledge service advisor and promptly gotten back More
by govinda
Employees Worked With
Fred Boyce
August 22, 2020
The service coordinators can never find my car - they haven’t updated the records to my new car. The shuttle driver took off his mask in the car haven’t updated the records to my new car. The shuttle driver took off his mask in the car More
by NSHEEHANKIRK
Employees Worked With
Tony Saienni
August 22, 2020
Great experience, great service, before arriving i spoke to a gentleman named Fred and he was more than helpful. At this particular time I’m looking for a dealership and service i can build a relationship w to a gentleman named Fred and he was more than helpful. At this particular time I’m looking for a dealership and service i can build a relationship with and Fred definitely treating me the way that makes me want to come back. More
by Vmoneydeejay
Employees Worked With
Fred Boyce
August 22, 2020
Fred in service was extremely helpful and personable. Service was completed fast and efficiently. Loaner car was useful and felt clean and sanitized. All in all, excellent service. Service was completed fast and efficiently. Loaner car was useful and felt clean and sanitized. All in all, excellent service. More
by TIC0101
Employees Worked With
Other Employees :
Young man who arranged the loaner vehicle was extremely personable., Alissa Facciolo, Fred Boyce
