Mercedes-Benz of the Woodlands

Worst Experience Ever at a Mercedes Dealership Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified t Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified to leave this opinion about MBTW. I recently went to their dealership to have my S550 serviced and to purchase a SUV. I was told by the salesman that MBOTW prices their used cars so low that they only have a maximum of a $1k profit built in to the asking price. This is absurd! I purchased a 2015 GMC Yukon Denali.The used SUV I regretfully purchased had to have a new transmission a week later, and it took the dealership over a month to provide me with the 2nd key and a disk for the NAV to work. It's been in the shop 3 times in the first month at the GMC dealership, and still has issues. For financing, I asked to meet with the F&I Manager (Finance & Insurance) before completing an application. I explained to her that I had excellent credit and that I only wanted the ap submitted to one bank, and no others. Having promised she would do so, I find out hours later that they had submitted my application to approximately five banks; most of which marked the inquiry not as an auto loan, but as personal loan; consumer loan, and etc. The various types of inquiries caused my FICO score to go down over 15 points for 3 years! I've reached out to the Owner/G.M. over three times and despite assurances given me, he has not called me for going on three-(3) months. Intending to file suit. This is the most unprofessional Mercedes dealership I have ever dealt with, in over 20 years of owning Mercedes Benz and other cars. I would recommend you go to another dealership that is befitting of the Mercedes Benz brand. My experience was akin to one at a corner used car lot. More

Excellent service Had a wonderful experience. Arturo and Rosario were very professional and helped my husband and I with everything. They got us in and out pretty quic Had a wonderful experience. Arturo and Rosario were very professional and helped my husband and I with everything. They got us in and out pretty quickly and I really appreciated it because we had our children with us. This dealership is very welcoming and I was very impressed with the set up. I would definitely recommend this place to everyone. Great place, great service and excellent vehicles. More

Looking for a new vehicle Came in looking for a new vehicle and Alex was great! He recommended us to lease a vehicle and it turned out to benefit us very well. He went out o Came in looking for a new vehicle and Alex was great! He recommended us to lease a vehicle and it turned out to benefit us very well. He went out of his way to find a vehicle that I liked and we ended up leasing because it was the best option for us and he was extremely helpful and informative and offered us a great deal. I thank Mercedes for having him as an employee and I intended to recommend him to friends and family for future purchases I will defiantly return to get another vehicle from him when my lease is up. Thank you Alexader Lindenmuth for such a wonderful and pleasurable experience in obtaining a vehicle. You made it so much fun and enjoyable that I will definitely continue to come back and definitely recommend you for future clients. Thanks a lot!!!! More

First class experience. We flew into Houston airport and were chauffeured to the dealership by their driver. We had decided on a car that we saw online and worked with Nelso We flew into Houston airport and were chauffeured to the dealership by their driver. We had decided on a car that we saw online and worked with Nelson over the phone prior to our trip. The car was exactly as it was presented and in pristine condition as a Certified Preowned Mercedes. We were very pleased with our treatment while there. The dealership has an in-house massage therapist, an accessories shop and a coffee/fruit bar for their customers. Nelson was informative and answered all of our questions satisfactorily. We believe we got a very good deal on our car and plan to use this dealership in the future...we hope Nelson stays with them for a long time! More

It Could Not Have Been Any Better Simply put, this dealership is like nothing I've ever experienced before. (and I'm far from being a kid) Anyway, several months ago I told Alex that Simply put, this dealership is like nothing I've ever experienced before. (and I'm far from being a kid) Anyway, several months ago I told Alex that I'd really like a CPO S 550 Coupe, and provided some detail as to what I wanted on the car. So, a few days ago he called and said your coupe has just arrived here. And, was he ever right. From that point on, it was smooth sailing. More

Just ordered a 2018 GLS450 Enjoyed a professional, relaxed purchasing experience at Mercedes-Benz of The Woodlands. Nelson Sioson was very knowledgeable about the vehicle and a Enjoyed a professional, relaxed purchasing experience at Mercedes-Benz of The Woodlands. Nelson Sioson was very knowledgeable about the vehicle and allowed us "space" to look at colors and trims at our pace. I certainly recommend visiting Nelson and MBoTW. More

Excellent experience I had the best service from Marcos and everybody at the dealer. They got me the best credit option and made sure the car was perfect before I picked i I had the best service from Marcos and everybody at the dealer. They got me the best credit option and made sure the car was perfect before I picked it up. Very professional, excellent outcome! More

Great Experience Anthony was great from the beginning to the end. You can not go wrong with the dealership or him. We purchased a used car from Anthony and feel very g Anthony was great from the beginning to the end. You can not go wrong with the dealership or him. We purchased a used car from Anthony and feel very good about the overall experience. More

Great experience when buying a car Arturo Gutierrez in finance looked for the best option for us and work it out to make it happen. Rosario Fernandez, sales person, was very knowledgabl Arturo Gutierrez in finance looked for the best option for us and work it out to make it happen. Rosario Fernandez, sales person, was very knowledgable and attentive to our needs. More

Fantastic experience buying a new car We arrived mid afternoon on a Saturday and spent over 3 hours discussing options with the sales guy. Alex arranged 2 test drives and answered all of m We arrived mid afternoon on a Saturday and spent over 3 hours discussing options with the sales guy. Alex arranged 2 test drives and answered all of my questions and concerns. We feel no pressure at all through out and enjoyed the facilities on offer. I was torn between the two vehicles that I had driven so we decided to leave to consider things. I spoke with Alex the following Monday and we arranged for me to visit to make my decision and close the deal. I returned that afternoon and we finalized the figures. Arturo in finance was great. We figured the best overall package for me quickly and signed the paperwork. We even got the treatments done inside and outside the vehicle that were required for the coverage that I selected. Overall a great experience. The facilities at the dealership are great and you feel genuinely at home there. I have to admit that I never thought I'd leave my previous premium German marque, but I have. That is in no small way down to the welcoming service that I received from Alex at Mercedes-Benz of the Woodlands. More