Mercedes-Benz of the Woodlands

Twice as Nice, Second Service Experience - Second to NONE Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it in 2013 and did not know the service history of the vehicle. Mainly I wanted some type of maintenance plan. I had addressed this to nearby dealership before MBOTW opened for business and never really got any feedback from them. This past Saturday I had the pleasure to meet with Kyle Galindo who is the Service Manager for MBOTW. I can honestly say that I was impressed with the way he took his time with me to hear all my concerns. He said that he would research the maintenance history of my vehicle and suggest a plan of action for maintenance. I now feel that I have someone in my corner. Thanks again Kyle! More

I wanted to be WOW'd It was like no other dealership I've ever experienced. Nicole made us feel like real people and not just potential buyers. She had a excellent way of It was like no other dealership I've ever experienced. Nicole made us feel like real people and not just potential buyers. She had a excellent way of explaining the details of finding an attractive luxury car that was a perfect fit for us. Thanks Nicole for making things happen for us! I was blown away when Arturo, our finance rep, called me the next morning to tell me he found an even better rate than the one I had already accepted. I asked him why he wanted to help me after I had already accepted the previous rate and he said Mercedes Benz believes in helping people as much as possible. Thanks Nicole for a beautiful car and for making our car purchase experience one to be WOW'd. More

MBOTW Setting the Bar for Customer Service Excellence My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous a My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous and knowledgeable. I highly recommend this dealer for all and any of your Mercedes Benz / Sprinter service needs. They take a different approach to customer service that is second to none. I was so impressed with their customer service and attention to detail that I will have my other Mercedes serviced there soon. I highly recommend contacting Amy Rothenberger with any questions or concerns that you may have with this dealership. Amy has a fantastic personality and will answer all your questions. More

Truly an Exceptional experience I Truly had an Exceptional experience with you all! The service we received while buying the car was awesome, we truly had no complains at all. Al I Truly had an Exceptional experience with you all! The service we received while buying the car was awesome, we truly had no complains at all. All our questions or concerns were answer in a timely and professional matter. I never felt pressure, the entire process was smooth and all your employees were all really professional and friendly with all of us (my kids included) More

Superlative Friendly ,courteous dealership even though it was open only 3 weeks when I purchased my GLK 350.Will be my MB dealership for life. Love the coffee b Friendly ,courteous dealership even though it was open only 3 weeks when I purchased my GLK 350.Will be my MB dealership for life. Love the coffee bar ?? More

Excellent Experience! The process of buying a new Mercedes-Benz could not have been better. Out of all the car dealerships I have been to, none of them compare to the servi The process of buying a new Mercedes-Benz could not have been better. Out of all the car dealerships I have been to, none of them compare to the service and quality that the Mercedes-Benz of The Woodlands displayed during my visit. The hospitality that the staff showed me was visible from when I walked in to when I walked out. The overall experience that I had has me thinking about purchasing another vehicle there in the future. More

Amazing experience thanks to Nicole. I purchased many cars before but this MBOTW was totally different. As soon as my husband and I walked in, we were greeted by a friendly welcome from N I purchased many cars before but this MBOTW was totally different. As soon as my husband and I walked in, we were greeted by a friendly welcome from Nicole. She took us to her office to find out what we were looking for. She was professional and sincere. With her help I purchased this beautiful ML350 and I love it. I believe Nicole is an indispensable asset as part of the sales team. The atmosphere of this dealership was great and Everyone there was very nice and we were treated like royalty. Imagine,we stepped into this dealership just to get some information and ended up buying a car! The only thing I can say is, THANK YOU NICOLE. More

First class service Excellent service from the sales staff ( especially Jim Fraser )....during the purchase of my new Mercedes. The Mercedes dealership is new in The Woo Excellent service from the sales staff ( especially Jim Fraser )....during the purchase of my new Mercedes. The Mercedes dealership is new in The Woodlands, Texas. Hi tech...Hi customer friendly environment. More

Nicole - Truly Exceptional From the moment I walked in, I knew this was not your ordinary MB dealership. Nicole was truly interested and listened as I described the car I was l From the moment I walked in, I knew this was not your ordinary MB dealership. Nicole was truly interested and listened as I described the car I was looking to purchase my Wife. We picked out a couple and I took one home that night. We came back the next day and finalized all the paperwork. When we came to pick-up the vehicle, the entire MBOTW team welcomed my wife and I into the MB family. The experience was so great, I decided to purchase myself a GLK. Cannot say enough about the sales and service team. Stopped by today for a car wash and a massage. Holy Cow Batman, that is service. Todd More

Thanks Nelson and Mercedes Benz Of The Woodlands Mercedes Benz Of The Woodlands is by far the most state of the art facility I have ever purchased a car from. I would highly recommend these guys to a Mercedes Benz Of The Woodlands is by far the most state of the art facility I have ever purchased a car from. I would highly recommend these guys to anyone looking to purchase a vehicle. Nelson Sioson was my salesman and was very friendly and efficient in helping my thru my purchase from start to finish. Mercedes Benz Of The Woodlands has gotten it right!!! Great service, great facility and great experience!!! THANKS GUYS!!! More