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Mercedes-Benz of the Woodlands - Service Center
The Woodlands, TX
1,583 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,583 Reviews of Mercedes-Benz of the Woodlands - Service Center
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August 26, 2015
Professional and courteous service staff Very impressive service facility. They were able to troubleshoot the issue right away and fixed the problem. I felt that I was with trust worthy and Very impressive service facility. They were able to troubleshoot the issue right away and fixed the problem. I felt that I was with trust worthy and knowledgeable staffs from the time I entered which is one of the most important features I look for with any car services. More
by sywong3
Employees Worked With
Helpful August 25, 2015
Best Dealership ever! I have went to this dealership for service on numerous occasions. My experience has been more then great, the dealership has so many comforts and good I have went to this dealership for service on numerous occasions. My experience has been more then great, the dealership has so many comforts and goodies that I am addicted. I fight with my boss, to be the one who takes our vehicles for service. Loyd, is our service advisor and he is a pleasure to work with, he has been very attentive and made us feel like important clients every time! More
by sprintervans
Employees Worked With
Lloyd Walker
August 25, 2015
Premium Service The dealership provides excellent service, whether you want to wait for the car or they will get you into a loaner and out of the door in no time. All The dealership provides excellent service, whether you want to wait for the car or they will get you into a loaner and out of the door in no time. All of the service personnel are knowledgeable and are proud of their dealership, they like to show you round. I particularly like the workshop are where the mechanics work on the cars, the floor is clean, the latest tools are available and the area is air conditioned which provides them with an excellent working environment. More
by DJBD
August 21, 2015
Exceptional Service Facility If you have never experienced true Mercedes-Benz Service, then you must to visit Mercedes-Benz of the Woodlands. This dealership truly understands the If you have never experienced true Mercedes-Benz Service, then you must to visit Mercedes-Benz of the Woodlands. This dealership truly understands the meaning of the word Service. The facility is immaculate, the service area reminds me of a jet engine maintenance facility. Everything has its place and rest assured you car is protected and kept clean. The customer lounge is comfortable and well equipped. The snack bar is well stocked to help you relax while you are waiting if you choose. The service staff is the best part of the total experience, you are warmly greeted in their state of the art drive in facility, so weather is never an issue. By the second visit they know you by name and show genuine interest in each client. One visit to this establishment will convince you that this is where you want to have your Mercedes serviced. More
by Steve B
Employees Worked With
August 20, 2015
Awesome and friendly and I will recommend I have had the pleasure of mike lang in the service dept. He is such a pleasure to deal with and he makes me feel special. He explains everything to m I have had the pleasure of mike lang in the service dept. He is such a pleasure to deal with and he makes me feel special. He explains everything to me and that is what builds trust. I appreciate the service and the people on the drive when I came in. I believe her name was Veronica very efficient and very nice. Good people to work with. I like the little extra's in side like drinks and snacks. I have moved my business to you from 1960. So thanks Mike and all..... Joe Oller More
by Joe
August 18, 2015
Service on a warranty This was the most professional, efficient and enjoyable service experience I have ever had. Liz was very professional, informative and helpful. Liz ca This was the most professional, efficient and enjoyable service experience I have ever had. Liz was very professional, informative and helpful. Liz called me with updates as they came in. More
by Madmixer
Employees Worked With
August 07, 2015
Customer Service First time we made an appointment to get our C-250 serviced. Met with Liz Rincon who did a fabulous job. Facility was beautiful, people were fr First time we made an appointment to get our C-250 serviced. Met with Liz Rincon who did a fabulous job. Facility was beautiful, people were friendly and the service better than I have received at any dealership. Quite happy we have a new dealership in the area that is first class. More
by Wolff
August 05, 2015
Lloyd is Awesome please see title of review. I already stated Lloys's Awesomeness in the line above. If he were any more awesome, we would all be required to bow to please see title of review. I already stated Lloys's Awesomeness in the line above. If he were any more awesome, we would all be required to bow to him. More
by agidius
Employees Worked With
Lloyd Walker, Lloyd Walker
August 04, 2015
Customer Service the way it should be! State of the art facility! Everyone was so friendly. So many amenities. Great how you can actually view the cars being worked on. Very timely in t State of the art facility! Everyone was so friendly. So many amenities. Great how you can actually view the cars being worked on. Very timely in their service. Our Service Agent, Mike Lange, is perfect in his position. Also, we have dealt with Liz Rincon who is just as wonderful as Mike. So VERY pleased we have our new Mercedes Dealership in The Woodlands! More
by merlot
August 04, 2015
A Luxury Retailer, Not a Car Dealer From reading the reviews, I sense that several people came to MBOTW not because of its location, but because they followed their Service Advisor there From reading the reviews, I sense that several people came to MBOTW not because of its location, but because they followed their Service Advisor there. It was the same for myself. All of the wonderful things that have been said about the other members of the team apply equally to Mike Lange, whom I have been with for many years and two Mercedes. Mike is best in class in a team full of best in class. The facility is beautiful, the service prompt, and everyone working there is friendly, helpful, and welcoming. It is said that the Sales Department sells the first car, but that the Service Department sells the second, third, etc. In that case, MBOTW will be selling lots of cars in the years to come. Living in The Woodlands, MBOTW is very convenient, but if I lived, for example, in Midtown, I would still come to MBOTW. It is worth the journey. Cheers! Jim Connor More
by JLConnor3
