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Merchants Auto
Hooksett, NH
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 AM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,063 reviews
December 15, 2023
Damien was very helpful and did not pressure me to buy the truck .He went out of his way to help me and overall it was great experience. the truck .He went out of his way to help me and overall it was great experience. More
by j.vozzella
Employees Worked With
December 12, 2023
Cory was fantastic, very knowledgeable on the van I bought, friendly, courteous. He is a keeper. bought, friendly, courteous. He is a keeper. More
by nhflooringpros
Verified CustomerDecember 11, 2023
I purchased a car on 11/25/23 and it's 12/11/23 and we are having issues with the car not shifting and alot of bouncing/play in the rear end. We paid 21k for it and got a statement from the finance compan are having issues with the car not shifting and alot of bouncing/play in the rear end. We paid 21k for it and got a statement from the finance company saying we are paying 49k at 20% for 6 years. I got screwed as I was a first time buying a new new car.... I called them 12/9 told them I wanted out of this car i was told I can't trade it in or give it back that I'm stuck with it.. that all they can do is have it looked at. I wanted to test drive more cars but was rushed into this car and I should have stuck my ground!!! More
by Fahliesha
Employees Worked With
December 11, 2023
I had a great experience with the salesperson very friendly and very knowledgeable and i will definitely recommend my friends to go visit your location friendly and very knowledgeable and i will definitely recommend my friends to go visit your location More
by carlosalpereira69
Employees Worked With
December 10, 2023
I was not expecting to actually purchase a vehicle on that day. They offered me a great deal and I could not say no. My older vehicle's time was up and it was time to change. Thank you guys for all of that day. They offered me a great deal and I could not say no. My older vehicle's time was up and it was time to change. Thank you guys for all of what you do for your customers. More
by pkelcourse
Employees Worked With
December 09, 2023
Outstanding Experience ! Thank you Jay, Sean and Arron. You guys rock ! My car is running great Thank you Jay, Sean and Arron. You guys rock ! My car is running great More
by lisapetrucelli.lp
Employees Worked With
December 08, 2023
I bought my car at Merchants in 2017 and when they sold it to me it came with, Free car washes, "Lifetime" NH State Inspections. They also "agreed" to "service my vehicle FOR LIFE". Now they tell me that t it to me it came with, Free car washes, "Lifetime" NH State Inspections. They also "agreed" to "service my vehicle FOR LIFE". Now they tell me that they no longer service vehicles and that my State Inspections were "merely Complimentary". I have called everyday for weeks and each person I have talked to has said these same things to me and then they take my name and phone number and tell me the "Service Manager" will call me back and even though I tell them, that I keep getting told the same thing every day and that their Service Manager never calls back, they just don't care. I honestly think they should get a new Service Manager because if they don't service cars anymore then he really cant be too busy to return a phone call. I have tried everything I can and now I can't wait any longer to get an Inspection as the 10th of the Month is arriving so I am being forced to pay for an inspection elsewhere and that will depend on when I can get an appointment, this also means that I will be forced to rent a car because I cant use my own until I get mine inspected. I also have lost all trust in Merchants Auto at this point. I even offered to one of the ladies I spoke with on the phone that if Merchant wanted to work out a financial agreement on the Lifetime NH State Inspections, Car washes...etc that would be fine but that would mean that someone would have to call me back and again, of course nobody did. So now my only option is Small Claims Court where I will seek re-imbursement for all of the things they agreed to plus Court costs, car rental fees and damages. More
by klennon17
December 07, 2023
Need to pay attention to customer at time of purchase and not leave them alone while you tend to others needs. not leave them alone while you tend to others needs. More
by ARL2755
Employees Worked With
