Brian Surprenant

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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Fast friendly and efficient. They us with everything start to finish. Lots of vehicles to choose from. They us with everything start to finish. Lots of vehicles to choose from. More

by cinoitalljeep Verified Customer Verified Customer

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Easy to work with, very efficient - in less then 3 hours I was driving out in my new vehicle! I was driving out in my new vehicle! More

by rgbettcher Verified Customer Verified Customer

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The best auto buying experience I've ever experienced when buying A car and will recommend dealership to everyone! when buying A car and will recommend dealership to everyone! More

by cindyswinerton Verified Customer Verified Customer

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Mike Duval was wonderful to work with very helpful and knowledgeable funny and fun. he is our family's guy for 10 years knowledgeable funny and fun. he is our family's guy for 10 years More

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Damian was very helpful in going through the process of buying a car. I don't know why the finance manager went through Santander at a very high interest rate when I had already been approved by Capital on buying a car. I don't know why the finance manager went through Santander at a very high interest rate when I had already been approved by Capital one. More

by rrhoward Verified Customer Verified Customer

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Great service, and well greeted! Thank you Paul! Service was amazing. Would recommend always! Thank you again Paul! Thank you Paul! Service was amazing. Would recommend always! Thank you again Paul! More

by dionb1965 Verified Customer Verified Customer

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I'm a 3 time repeat customer. My kids buy their cars at Merchants. They always make us feel like family. I tell everyone how great Merchants is. My kids buy their cars at Merchants. They always make us feel like family. I tell everyone how great Merchants is. More

by 1ROBERTSGIRL1 Verified Customer Verified Customer

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Cory Normand was the best sales representative I have had very laid back not pushy easy to talk to and got my daughter exactly what she wanted 100% recommend him! If you’re looking for an anew car go see him very laid back not pushy easy to talk to and got my daughter exactly what she wanted 100% recommend him! If you’re looking for an anew car go see him and let him know it was because of this review! You won’t regret it, I promise More

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