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Merchants Auto
Hooksett, NH
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 AM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,063 reviews
February 22, 2022
Best dealership in NH. Great staff and wonderful vehicle options. Mike Duval was great with the process of car buying. Great staff and wonderful vehicle options. Mike Duval was great with the process of car buying. More
by Ssandzic19
Employees Worked With
February 21, 2022
They sold a lemon and didn’t care they they did. They took money from me and auctioned off my car without a title. They are shady!! They took money from me and auctioned off my car without a title. They are shady!! More
by Ashegold7714
February 17, 2022
Merchants is an awesome car buying experience. Our sales person Toby Pena is a great person to deal with. He makes the whole car buying experience quick and easy. Our sales person Toby Pena is a great person to deal with. He makes the whole car buying experience quick and easy. More
by Keith
Employees Worked With
Toby Pena
February 10, 2022
Peter was amazing. I came into the show room not sure if I would be able to get anything. He helped me get into a 2017 Toyota RAV4. I traded in my 2015 Honda Pilot with plenty of miles on it for a more reli I would be able to get anything. He helped me get into a 2017 Toyota RAV4. I traded in my 2015 Honda Pilot with plenty of miles on it for a more reliable car for my children and I. I would highly recommend anyone to go see Peter at merchants and get an amazing deal. More
by Meglynlaj
Employees Worked With
Peter Phaneuf
November 14, 2021
I had an awesome experience with Richard Roy. He was an I had an awesome experience with Richard Roy. He was an excellent car dealer with a heart. He went above and beyond to help me. I was very satisfied I had an awesome experience with Richard Roy. He was an excellent car dealer with a heart. He went above and beyond to help me. I was very satisfied, happy and appreciative with his service. Every single person I talked to and met during the entire process were very accommodating, warm, friendly and respectful. I genuinely recommend this car dealership. More
by Jee Marie
Employees Worked With
August 08, 2021
I was a little nervous looking at cars but once I stepped in the door, Elias was very helpful, made me feel comfortable and did everything he could to help me purchase a vehicle. While I was signing the pape in the door, Elias was very helpful, made me feel comfortable and did everything he could to help me purchase a vehicle. While I was signing the papers for my new car, there were two people looking at it! He was simply fantastic! Even though there is a small crack in the windshield, they did everything they could to apologize to me and fix it!! A++++ Team !!! As was the Finance Office. They were all so helpful and trustworthy. I am honored to be a part of the family now! Thank you so much for everything... More
by aslterp93
Employees Worked With
Elias, The Finance Team , Timothy Randlett
August 06, 2021
Service department was outstanding. Solved three big problems, no delay no excuses. Nice people up front and competent people out back. Thanks to them I was back on the road as promised. problems, no delay no excuses. Nice people up front and competent people out back. Thanks to them I was back on the road as promised. More
by mlemery1225
July 24, 2021
I worked with Tim Buckley at Jeep in Nanuet, NY. He was exceptional. He was patient and listened to our needs. He put us in the car that was perfect for our needs. I could not have asked for a better expe exceptional. He was patient and listened to our needs. He put us in the car that was perfect for our needs. I could not have asked for a better experience. More
by Fpetersel
July 12, 2021
This one star review has a reason behind it, sales Director Timothy Randlett is the rudest person I have ever spoke to on the phone! I called with a question about the difference in my credit score fr Director Timothy Randlett is the rudest person I have ever spoke to on the phone! I called with a question about the difference in my credit score from them versus my bank. Halfway into the conversation he is yelling and swearing at me. When I told him I was a fairly intelligent man he said I’m talking to you I highly doubt that! Who calls a potential customer STUPID. When I asked to speak with his boss I was told he was the boss! He would not give me a name or put my call through to someone else, instead he said I doubt they want to talk to you either. I have put multiple call in with my complaints but have been ignored. Absolutely unprofessional someone above Mr Randlett should have returned my call!! I I can not believe they have not addressed this issue with me! More
by Teldridget
Employees Worked With
Joe Hodgson
