Merchants Automotive Group - Service Center

Mark Chartrand Mark was a very professional and friendly sales person . He was efficient and did a great job helping us through the process of buying a car. Mark was a very professional and friendly sales person . He was efficient and did a great job helping us through the process of buying a car. More

Quick service for tire issue My low tire pressure light came on and I brought my Legacy in. Rudy and the staff were very helpful, courteous and quick to resolve the problem. Thank My low tire pressure light came on and I brought my Legacy in. Rudy and the staff were very helpful, courteous and quick to resolve the problem. Thanks Rudy! More

One stop shopping We had heard their advertisements on the radio, claiming they were the largest used car dealership around, and it did not disappoint. I was searching We had heard their advertisements on the radio, claiming they were the largest used car dealership around, and it did not disappoint. I was searching for a truck and had probably 40 to choose from. Salesman was friendly and not at all pushy. My only complaint was that it took a few hours to process the sale ( lots of sales that day, lucky for them) I would definetly recommend this dealership, but do yourself a favor and make an appointment, as well as get pre approved for credit on their webpage as this will expedite service. More

professional and easy The service department treats you with respect! The sales department is also very good at what they do! I would recommend them to anybody.....anyti The service department treats you with respect! The sales department is also very good at what they do! I would recommend them to anybody.....anytime! More

Service with Excellence I had to make an appointment for my car to have repairs done. I had the pleasure of dealing with Jim. They had my car in the next day and I got my v I had to make an appointment for my car to have repairs done. I had the pleasure of dealing with Jim. They had my car in the next day and I got my vehicle back on time. Jim was very professional and a pleasure to deal with. He made sure I was happy and everything was completed. Thank you Jim for a great experience and I look forward to sticking with Merchants as a dealer and for any future service repairs. More

These guys took excellent care of me during the 4th of July My SUV started running a little rough on the 4th of July weekend so I took it over to Merchants (where I purchased the vehicle) and Jim - Service Mgr My SUV started running a little rough on the 4th of July weekend so I took it over to Merchants (where I purchased the vehicle) and Jim - Service Mgr took my vehicle in for service, got me a rental, and within a few hours called me to tell me that my SUV was fixed. These guys treated me with a sense of urgency, returned my SUV and even took my rental back on a Sunday. I'll always bring my business to Merchants! More

got more done in 15 minutes here than anywhere else we went. They don't give you a hard time they literally work with you to make sure you're happy at the end of the whole ordeal. They actually try. I will defi They don't give you a hard time they literally work with you to make sure you're happy at the end of the whole ordeal. They actually try. I will definitely be back and recommend this place to others. More

Great Customer Service. I had a great experience at Merchants Service Department thanks to John. I was offered a loaner car and the service needed on my vehicle was very fas I had a great experience at Merchants Service Department thanks to John. I was offered a loaner car and the service needed on my vehicle was very fast and their customer service was great. More

" Don't shoot the messenger" Poor James...had to deal with me, well my car that is. I have had so many issues with my vehicle that for the last couple of months my car seemed to o Poor James...had to deal with me, well my car that is. I have had so many issues with my vehicle that for the last couple of months my car seemed to of spent more time there then with me and through it all he did his best to keep me informed and reasured my worries and frustrations VIA email he listened to me even when I was angry he still managed to help me get through it. He was very patient as I was loosing mine. Although I still have some kinks to get through and wish that the service dept. had all the tools and thier mechanics had more experiance to accomidate my car so I wouldn't of had to be referred to a BMW specialist seeing that I had bought my car through Merchants .....James was the middle man and I could see he truly cared and felt bad for all that I had gone through, Hes a true professional, and and true person. I thank you James for doing the best you could!! The lack of 5 stars has nothing to do with James ..it is based on the Service Dept. Anything with the 5 stars is ment for James . Thanks L.V More