Bought a Ford Explorer from this dealership and went ahead with full Premium Maintenance Package to ensure my peace of mind....unfortunately, I discovered that the car was not maintained at all.
After bringing the Explorer to a third party mechanic, we found that the original air filter was still in place after several Full Maintenance Appointments.
Imagine, after the 50,000 miles check up, I had the battery fail the next day!!! The NEXT DAY!
Wipers were repeatedly not changed as required, even after my initial complains when caught them the first time.
The list goes on and on.
I am now dealing directly with FORD MOTHER HOUSE for reimbursement and keeping my legal options well open, for what seems to me as a clear example of systematic ineptitude OR FRAUD!
.....That is for the Ford Explorer, but I also maintained my other car, a Ford Transit, through them. The same, incredible and fraudulent behavior costed me several thousand dollars of repairs at a third party mechanic. I saved all the parts for a possible legal action to get reimbursed!
Again, the list is long. In October I brought the Transit in for full check-up and maintenance, with specific instructions to check the brakes.
That was in October; in March I started hearing a noise from the brakes. Brought the car to a third party mechanic, who was horrified by the condition of the brakes. He had to replace, pads, calipers, shoes, rotors for a total of almost $900. He specified that if someone had checked the brakes in October the pads would have been changed for sure!!! and I would have avoided further damages.
Funny enough, and sad, when I confronted the Metro Ford representative, he blatantly stated that the brakes had not been checked in October ....WHILE ON THE RECEIPT IT CLEARLY MARKS THAT THE BRAKES HAD BEEN CHECKED!
Other damages resulting from lack of maintenance amounted to an additional $1,800 of repairs at a third party mechanic. ALL PARTS ARE SAVED FOR REIMBURSEMENT OR LEGAL ACTION!
Another occurrence to the Transit was when they replaced a few light bulbs, but screwed in one incorrectly, which came out of the socket within one day and damaged the enclosure, fusing it down! The representative...confronted with yet another complaint...offered his apologies, saying he would take a look at it, but said nothing could, or would, be done for the now damaged and fused encasing.
We hope no one else will suffer because of this dealership!