Metro Toyota

Wonderful car buying experience! This was our third time using Metro Toyota for a car purchase. Each time we were treated in a friendly and professional manner. Tedd in sales was he This was our third time using Metro Toyota for a car purchase. Each time we were treated in a friendly and professional manner. Tedd in sales was helpful and knowledgeable about the car we were purchasing and Will in Finance made the deal happen quickly. I'm very grateful for the professionalism of the dealership and the integrity of the men and women who work there. We always recommend Metro Toyota to friends and family. More

great service! Tedd was great to work with. He answered all of my questions, very helpful in explaining how the car functioned! Tedd was gem to work with. I have to Tedd was great to work with. He answered all of my questions, very helpful in explaining how the car functioned! Tedd was gem to work with. I have told all who have asked about my new car... Go see Tedd! More

First time new car buyer - very simple process The experience was very low-pressure. Financing was not through Toyota, but a good rate was arranged through their finance department. We had done m The experience was very low-pressure. Financing was not through Toyota, but a good rate was arranged through their finance department. We had done much research concerning the vehicle we wanted, so there wasn't too much that needed to be explained to us. The only issue we had was with a couple of minor details that were resolved. In general, we were very happy. More

great experience all around Treated like part of the family from the minute I walked in. Great knowledgeable salesman and staff. Ken sold me my 09 Rav 4 and was great in assistin Treated like part of the family from the minute I walked in. Great knowledgeable salesman and staff. Ken sold me my 09 Rav 4 and was great in assisting me with the purchase of my Toyota FJ Cruiser. A+A+A+A+ More

amazing service very friendly, was willing to work with my price restrictions and requests. Ken went above and beyond to make me feel comfortable about buying my vehi very friendly, was willing to work with my price restrictions and requests. Ken went above and beyond to make me feel comfortable about buying my vehicle. More

From start to finish, it was an excellent experience I had been on the fence as to which vehicle I wanted and what exactly I wanted to spend. Ken helped me determine what was available within the guideli I had been on the fence as to which vehicle I wanted and what exactly I wanted to spend. Ken helped me determine what was available within the guidelines of where I was comfortable with the payments and showed us what choices I had in a vehicle. I decided on a very nice used Camry SE and couldn't be happier. The vehicle I was driving made me feel unsafe and the Camry has resolved that feeling completely. Ken was a pleasure to work with, no pressure and answered all my questions with the ease of his knowledge of the product he sells. Also, Will went through the financing paperwork that explained things in a manner that I could understand and showed me all the options that were available and the various charges and how they would effect my payment and let me make my own choices without high pressure sales towards the things I didn't. I would highly recommend both Metro Toyota and Ken Karakula to anyone in the market for a new or used vehicle. More

Great Sales & Service After being a GM customer all my life, I bought a Toyota Rav4 in 2009 through sales agent Ken Karakula. I then had all my service at Metro Toyota in K After being a GM customer all my life, I bought a Toyota Rav4 in 2009 through sales agent Ken Karakula. I then had all my service at Metro Toyota in Kalamazoo and they have always treated me as a valued patron. Now that my warranty was up, I decided to look at new Rav's and was again assisted by Ken Karakula. Ken made it happen in one day and I drove home the proud owner of a new 2014 Rav4. I got the color and features I was looking for. Ken added value to this deal by providing a lunch coupon at a nice restaurant next door while I waited for paperwork and also by filling the gas tank before I headed home. Every employee I have dealt with at Metro Toyota has been helpful and even proactive during service visits. I can highly recommend the staff and services at Metro Toyota in Kalamazoo. More

Just What I wanted. Ted does a great job of listening to just what you want and doing everything he can to make that happen. We've worked with him twice in purchasing our Ted does a great job of listening to just what you want and doing everything he can to make that happen. We've worked with him twice in purchasing our Toyotas and both times we have been able to count on him listening to what we were looking for and making it happen! We will definitely call him when we are looking for our next vehicle! Jon did a great job of preparing all our sales documents and making the process completely painless and fast. He had everything all set and we were in and out in a heartbeat! More

Only Toyota dealer used; 3rd time so far. We have been to this dealer 6 times in 14 years. We have three Toyotas. The first time we look, the 2nd time we buy. The only reason we needed a 3rd i We have been to this dealer 6 times in 14 years. We have three Toyotas. The first time we look, the 2nd time we buy. The only reason we needed a 3rd is to accommodate our family and pets and be ready for another tough winter (should it repeat). We compared prices online and at another Toyota dealer nearby, but Metro had the right model with the lowest miles at the most reasonable price. Ken provided only as much input as we asked. He told us what had been happening with the vehicle. He did not press us or ask about "how much you want to spend" or "what do you do." We made our decision, and he drew all details together while answering the questions that trickled into mind. He dislikes being a hard-sell guy, and we don't want one. That's why I recommend Ken. There was even a data entry error, but rather than have us drive up to fix it, we had papers sent and a stamped envelope: sign, seal, send. As long as Toyota keeps impressing with its durability, we'll keep going back. More